Where are the negative rating stars? There are not enough negative stars to rate this sham of a company. They completely screwed up the home loan for my buyer. Instead of enjoying his new home, he's at home recovering from the stress. They are out of their league dealing with mortgages and lending. Overcharging my VA client, switching multiple people during the process, requesting the same documents over and over, not able to explain charges when questioned. It was a nightmare that we couldn't escape. They are already prepping to refinance their home so they can get rid of this company.

stealing my escrow money Because of my veteran status I do not pay property taxes. I have been trying to get them to close my escrow account, especially before the next taxes are due knowing that theyll automatically get paid out. Freedom Mortgage states itll take them over a month to investigate this situation which means they're going to lose my money when they pay the taxes they're not supposed to and it'll be on me to play phone tag between them and the city to get the situation resolved. also I didnt choose Freedom Mortage, PHH transferred me to them.

The people I workes with were all… The people I workes with were all great, very helpful, attentive, and could tell they were trying to do what was best for your situation.

Horrible Horrible Bank Horrible Horrible Bank, it is the 4th Bank my mortgage has been sold too. Incompetent. They not once but twice took an insurance policy on my property, due to a clerical error And started to charge me hundreds of $$$ numerous calls lasting over an hour to resolve. Assurances it was corrected to only again start to get late payment notices . (I have NEVER missed a payment) Customer service agent speak over you, try to gas light you! I begged them to sell my mortgage to another company so I can get far away from this place. I wish I could give NEGATIVE stairs. Hours and Hours of my Life wasted due to their incompetence!

Patients ,understanding, willingness to explain the process and so professional The way everything was carefully explained and appeared to go beyond to answer my concerns and in the climate of it doesn't always happen. I sense a level of trust. I go back with u yall if I'm not mistaken 2019 during the pandemic.