Trash company who will try and steal from you We have had our mortgage through this company for over 5 years. Recently our property taxable value raised. Freedom did not tell us and then attempted to pocket two months of our payments because they were slightly short. In addition to trying to steal our payment funds, they assigned numerous fees. Bad company. Avoid at all costs.

Outstanding Associates! Janice Rogers and Matt Roeland were awesome to work with. Both of them were caring and understanding. I did this refinance to get money to help my wife with major surgery due to bone loss in her jaws. This has been a wonderful experience and my wife and I both are appreciative of the kind people that helped us.

failed to order new escrow analysis after new homeowners insurance obtained what went wrong was freedom mortgage allowed me to pay an addition 197$ this month because they failed to order a new escrow analysis after i obtained a new home insurance in March 21,2024 reducing my yr payment to $1300 from $2800, and the old homeowners insurance went up to over 3000$ for the next yr. It was freedom mortgage fault. or did they allow this to happen causing their customer to pay more and hoping they wouldn't catch it?? I see where they have been accused of defrauding customers in the past, am just putting this out there and am wondering what they are going to say about the extra $197 they took out of my account this month.

Great Job Freedom Mortgage I highly recommend Freedom Mortgage because of the quality services and professional staff including Mr James Fitzgerald and Mr Tu Tran. Mr. James and Mr Tu answered my phone calls quickly and provided answers promptly. The refinance process was very quick and smooth. They offered me great help and advice via follow up emails and phone calls. Great job everyone. A big thank you 👏 👍 🙌 ❤️

stealing my escrow money Because of my veteran status I do not pay property taxes. I have been trying to get them to close my escrow account, especially before the next taxes are due knowing that theyll automatically get paid out. Freedom Mortgage states itll take them over a month to investigate this situation which means they're going to lose my money when they pay the taxes they're not supposed to and it'll be on me to play phone tag between them and the city to get the situation resolved. also I didnt choose Freedom Mortage, PHH transferred me to them.