Do not use Freedom Mortgage Do not use Freedom Mortgage, they purchase our load, now I have a much lower credit rating, due to their actions. Please, keep your sanity. DON'T USE FREEDOM MORTGAGE for any mortgage business. If you do, you won't be satisfied!

Horrible Horrible Bank Horrible Horrible Bank, it is the 4th Bank my mortgage has been sold too. Incompetent. They not once but twice took an insurance policy on my property, due to a clerical error And started to charge me hundreds of $$$ numerous calls lasting over an hour to resolve. Assurances it was corrected to only again start to get late payment notices . (I have NEVER missed a payment) Customer service agent speak over you, try to gas light you! I begged them to sell my mortgage to another company so I can get far away from this place. I wish I could give NEGATIVE stairs. Hours and Hours of my Life wasted due to their incompetence!

Thank you for asking Thank you for asking. I do in fact, have feedback I'd like to share. The entire refinance process began with a telephone conversation with Mr. Jeddiah Miles. His professionalism and patience, in explaining how the process works, coupled with his energetic persona, all combined to become a precursor to what I experienced. It is apparent to me there is a level of teamwork in Freedom Mortgage that crosses through multiple departments. Every single person that communicated with me, whether via email or telephonically was a consummate professional and had the intention of making this process both painless and successful. This was by far the best home finance process I've experienced. I truly appreciate everyone that participated on my behalf. Thank you again j.brown

stealing my escrow money Because of my veteran status I do not pay property taxes. I have been trying to get them to close my escrow account, especially before the next taxes are due knowing that theyll automatically get paid out. Freedom Mortgage states itll take them over a month to investigate this situation which means they're going to lose my money when they pay the taxes they're not supposed to and it'll be on me to play phone tag between them and the city to get the situation resolved. also I didnt choose Freedom Mortage, PHH transferred me to them.

Patients ,understanding, willingness to explain the process and so professional The way everything was carefully explained and appeared to go beyond to answer my concerns and in the climate of it doesn't always happen. I sense a level of trust. I go back with u yall if I'm not mistaken 2019 during the pandemic.