Jim Patterson
GBI asked for one of the cash app cards I asked for one of the cash app cards. I had to supply id verification by uploading my DL etc. No problem. I waited a few days then got a message that they could not authorize my account so the card was denied. I went through this process 3 different times. Uploading photos that were very clear and exactly what they required except they always rejected them, without giving a reason. Couple of months later I decided to try again with the same results. After lenthly phone conversations and uploading a few more times, I was finally granted a card. However, once I received it in the mail, I tried to activate it. It never accepted the request. Again multiple calls to support and always getting the same response. "We are escalating your request and someone will be in touch with you by email." Never got an email. I don't believe anyone in customer support has a clue as to what their job is. Finally I gave up and shreded the card.
Whitney
GBA merchant charged my card for no… A merchant charged my card for no services. They said they would give me the refund. Cash app then closed my account stating I didn't have proof but did. Now I lost out of $214
Nicola
GBWould give zero stars if I could Would give zero stars if I could. Closed my account no explanation and said balance under review. This was nearly 1 year ago. The balance is fine and if reviewed they would know that. Support in app is all bots who reply with irrelevant response to what has been asked. Escalated numerous times to be sent an email stating what chat says cashapp closed balance under review. Everytime I try to enquire I am told account closed balance under review. No review is taking place. "Complaints team" no help at all tell me to refer to an email off June last year to see how to move forward. Said email only states closed balance under review. Nothing about moving forward. Have explained I dont understand sent probably 100 emails and stated the distress this is causing as I have learning difficulties and the only response I get is. Refer to an email off 20/06/2023 even when the question is what has been done on the account since 20/06/2023 they are purposely mocking me. They have no legitimate reason to hold my legitimate funds and there is absolutely no support or help available. How many times will the response to any question be. Refer to email see how to move forward. But nothing there to move forwards. Avoid and withdraw any funds you have before you end up in the same cycle of bots sending automatic irrelevant responses
Fafa M
GBi was expecting a grant and because… i was expecting a grant and because that was the most money that was ever deposited on my account they declined the payment and returned it ! instead of just verifying with me they decided to return the funds ! Not recommended and their response was to protect my account you tell me something different just now stating to keep the app safe wow whatever
Taylor W.
GBThey deleted my account due to someone… They deleted my account due to someone false reporting my account for selling unproven services? Are they serious! I’m a social media influencer. I’ve had my cash app for years and never had experienced this. I showed them proof of someone harassing me and reporting my Cashapp. Cashapp has the worst service ever. They made thousands of dollars off of me just to delete me. Weird and don’t use this app!!! They SUCK! Very unprofessional and weird.