Potential scammers??? My son transferred me a very small amount (£12) over a year ago and I am still unable to withdraw it. I've contacted cashapp and complained repeatedly for the past year, but keep getting fobbed off with the same sentence: "You are not currently able to send payments, request payments or withdraw funds. We will notify you when your account status changes. I certainly recognise that this is not the desired outcome. While I am unable to override this decision, I am happy to help with any other concerns." I've asked repeatedly for the reasons and they keep referring me back to the email that states the above. Its a small amount but its the principal - next step is financial ombudsman as I believe they might be scam artists

Would give zero stars if I could Would give zero stars if I could. Closed my account no explanation and said balance under review. This was nearly 1 year ago. The balance is fine and if reviewed they would know that. Support in app is all bots who reply with irrelevant response to what has been asked. Escalated numerous times to be sent an email stating what chat says cashapp closed balance under review. Everytime I try to enquire I am told account closed balance under review. No review is taking place. "Complaints team" no help at all tell me to refer to an email off June last year to see how to move forward. Said email only states closed balance under review. Nothing about moving forward. Have explained I dont understand sent probably 100 emails and stated the distress this is causing as I have learning difficulties and the only response I get is. Refer to an email off 20/06/2023 even when the question is what has been done on the account since 20/06/2023 they are purposely mocking me. They have no legitimate reason to hold my legitimate funds and there is absolutely no support or help available. How many times will the response to any question be. Refer to email see how to move forward. But nothing there to move forwards. Avoid and withdraw any funds you have before you end up in the same cycle of bots sending automatic irrelevant responses

Horrible company Horrible company! I’ve used cash app for years but unfortunately I’m done with them. For whatever reason over the past year their customer service is terrible and they hold money longer. 4/11/24 UPDATE: These people are truly a joke. I never write reviews EVER and I’m only updating to inform people they need to go elsewhere. There is no management to speak with when problems aren’t resolved. DO NOT EVER DEPOSIT A MOBILE CHECK because it can be weeks before they release funds.

Doesn’t even deserve a one star AVOID AT ALL COSTS!!! Doesn’t even deserve a one star, avoid at all costs!! Had my account blocked in June last year, been passed around constantly, chat is just bots saying the same rubbish. I escalated it myself to the ombudsman, I then received an email six months later saying if I wasn’t happy with cash app to report to them but only could do it six months within the time frame ( they purposely held off sending this email so it was out of the time frame) little did they know I’d already done it. Discussions with ombudsman’s for a few months back and forth, told to release my funds and pay compensation and they had 4 weeks from review to do so, Still no money. Keep sending the same email ‘ we are working with the ombudsman’ even though the case has been escalated and they’ve been told exactly what to do. The four weeks have now passed so it’s been reported further to the ombudsman to get my funds. The whole place is absolute joke and I wouldn’t ever ever use them again! I wouldn’t mind but I have an amount in there that I did need and had to source alternative funds and yet they still don’t care. Customer services are rude and quite frankly disgusting. Avoid!!!

I'm so tired of all spam scam emails I… I'm so tired of all spam scam emails I receive all day long!!!! 8-15 every 2 to 3 hours from cash app!!!!!!! Please loose my email because they have that it won't let me un subscribe. I will find a way to have these emails turned over to the proper authorities