Awesome people at the mercy of a very flawed internet! I have much praise for the personnel at the various branches and they go our of their way to make us feel valued. A "hometown" bank is very important to us. But (the big "but"), there have been so many occurrences of hacking and fraud through the years that this months "Fraud Alert" is just too much to bear. In fairness, every institution is facing these threats, so I really hate to single out MCB. On the other hand, the funds entrusted to the bank are maybe the most important funds we have because they represent our budget and keeping current with our creditors (like the our mortgage holder). Whether or not the money is protected by the FDIC is immaterial. The disruption the loss of access to our accounts, or the potential loss of our money would be devastating in the short term. It appears that I was targeted in this latest rampage by hooligans. Already wary of using my smartphone to do finacial transactions, a week or so ago I was prompted to update my password during a login attempt. The reason given was a recent upgrade to the MCB security system (paraphrased). Tonight, on my computer, the new password was rejected. That sent chills up my spine. When the old password worked, I was sure I'd been hacked. And, just because I do not see tampering today does not mean it will not happen. I changed my credentials, but will not sleep well tonight. I may be on the lookout for some clean coffee cans.

Brittany Whalon the manager at the… Brittany Whalon the manager at the Broadway Branch helped me navigate some account changes. She was so patient, helpful and knowledgeable that it made the experience very pleasant. She is a credit to the banking industry. I look forward toward our next meeting. She is a total professional.

I am joining Mechanics after undergoing… I am joining Mechanics after undergoing indifference , high fees & total lack of service from one of “the big banks” in my area. I have had the pleasure of dealing with Brittany in your Taunton branch. She is an angel! She is knowledgeable, professional and supportive in making my change in banks a smooth transition. She & Mechanics are everything I hoped for in a new bank. Keep up the great work!

Chad was so friendly and informative Chad was so friendly and informative, explaining my choices for opening a new account, and suggesting the best fit for me. He went above and beyond, even helping out by writing my address on 45 different bonds with me! The manager here, Sonia, is also so personable, professional and friendly- I’m so glad I found this branch in New Bedford!

The Branch Manager The Branch Manager, Karen Capelo, opened a checking account for me on 12/8/23. She couldn’t have been any nicer and kinder! I can get easily stressed these days, but her positive attitude and professionalism calmed me right down! I look forward to banking at Mechanics Cooperative’s beautiful branch in Dighton.