Updating my residential address I had to update my residential address and was expecting days of back and forth communications, lots of hoop-jumping, unhelpful replies and general nausea. How wrong I was. It took a very short time, just a few hours before I received confirmation that the job was done. It was a great relief as I have had too many bad experiences with bank and crypto exchange compliance departments. So relieved that this time it was a much less stressful experience. Thanks Etana Support.

Tried to open an account My wife tried to open an account. Day 5 and no success. Support was close to non-existent and spectacularly unhelpful - when it was eventually forthcoming. Support doesn't seem to understand what their own website is doing. What should be a simple process made extremely difficult. Still not accomplished.

As an infrequent user of the Etana… As an infrequent user of the Etana Trust platform I was informed my account would be suspended due to lack of use. When I attempted a log-in to comply for continued service I realized my 2FA code had not transferred to my new phone. Etana support provided the guidance I needed and the issue was quickly resolved.

Support took an interest in what I… Support took an interest in what I needed and guided me through the processes. They stayed with me until everything was correct. I'm very happy with the service.

Great company with excellent team! I have opened account with Etana in order to be able to withdraw funds from Kraken app. From the start it was obvious how professional Etana support team is, very fast responses and assistance and in no time all was done. Even when I made a mistake with a withdrawal they corrected it for me very efficiently. Once I withdrew money, within couple of days funds were in my bank account. Truly exemplary service and company!