Very pleased with our experience with PenFed PenFed Credit Union has been a great resource for us to go back to for personal loans. Very quick and easy to apply online. Also to make the monthly payments; their system is not complicated. We highly recommend them.

Smooth process and great rates! I received an unsolicited offer from Penfed and almost discarded it. Instead I opened it and was pleasantly surprised by the rate on the credit card. I have good but not perfect credit. I applied and the process went very smoothly. I received my decision in a timely manner and was so pleased that I'm moving most of MT banking to PenFen.

I needed help with replacing a missing card I needed help with replacing a miss placed card and was quickly taken care of. I was also offered a card that offered me more options and better rates. I appreciate that the associates are so helpful and made my experience less stressful.

Absolute garbage Absolute garbage. I’ve always paid my bill, never late. They lowered my credit limit which significantly impacts credit. F this company. Don’t do business.

Pros and Cons PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.