Auto Loan Refi I wanted to lower my auto loan rate and looked online. I found a whole bunch of services that represent a whole bunch of lenders. They all wanted documents up front before giving out a rate. Who does that. I contacted Pen Fed, and with just a 5 min conversation I was given a rate quote (that was lower than elsewhere) and moving forward was super easy and pleasant. I already uploaded the 1 document they needed and I will be getting the loan file in a day or two, and that's it.

Why I will always use PENFED The process of applying for a loan is quick and easy! They don't ask a bunch of unnecessary questions. They offer a variety of options and have very competitive rates. A decision is received in minutes and funds are available within 2-3 days after approval.

Very helpful Credit Union and people… Very helpful Credit Union and people can apply on line and get approved and don’t have to speak to a Customer Service rep, they are excellent. But you can do it on your own.

Pros and Cons PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.

Pen Fed is an Excellent Credit Union Pen Fed is an Excellent Credit Union! I joined several years ago and the Credit Products and Approvals they have Offered me have improved my overall Credit picture. I recommend them as a 10+!