PENFED was originally a great CU to get… PENFED was originally a great CU to get a loan from, but their banking is a complete DEI joke, the most inept IT managers

Smooth process and great rates! I received an unsolicited offer from Penfed and almost discarded it. Instead I opened it and was pleasantly surprised by the rate on the credit card. I have good but not perfect credit. I applied and the process went very smoothly. I received my decision in a timely manner and was so pleased that I'm moving most of MT banking to PenFen.

PenFed offers reasonable interest rates and truly supports military families I have always enjoyed my dealings with PenFed. They have been here for me and my family on a few occasions and especially when we needed them. Firstly, the loan process was fast and answers on your application are within minutes. They offer several options to ensure the repayment is within your comfortable budget. Even with the crazy interest rates, PenFed tries to be reasonable. Lastly, on a personal note, I wish to thank PenFed for being there when I was medically retired from the military, PenFed was there to graciously supply us a grant to help us purchase our home. Without PenFed, we would have otherwise not been able to move forward with the home purchase. For that alone I will remain a life long customer. Thank you PenFed for all you do for us military active and veterans.

Pros and Cons PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.

Applied for LOC and was done in less… Applied for LOC and was done in less than 5 minutes.