Excellent customer service from Sampreetha I was helped by Sampreetha when I had issues with a deposit, turns out I had made the deposit incorrectly and was trying to transfer out of my Juno account rather than into it, from Chase. Sampreetha was very responsive and respectful while explaining the problem, which was totally my fault. Overall, I'm really happy with Juno. I hope the company continues to be successful, and I will recommend that people use it as a crypto on-ramp in the future. Thanks!

I love Juno! A real customer review! I love Juno. It's a crypto wallet and bank account on one! No need to go through expensive marketplaces to buy or sell crypto then transfer to your bank account. I use my juno account as my main account now. You can even fund it through cash app! Their customer service is phenomenal! Specifically their rep Juhi recently helped me with a merchant who rejected a charge(my own fault) but Juhi helped me through the situation like an Ace!

I have had to dispute transactions… I have had to dispute transactions several times, the last time my account was cleaned out by almost identical transactions over and over every 2 mins till my account was drained from a state I dont live in. The fraud department and card services should have flagged this as suspicious activity and just allowed my whole account to be drained. After that my payroll checks have been stuck at "Receiving". I get paid by direct deposit and have never with any bank including Juno holding my funds. or have I ever seen my US Government pay check stuck at funds receiving. If you call they answer the phone and tell you a whole lot of nothing. I even had an employee say "Its out of my hands", um excuse me? My funds are supposed to be in your hands

Juhi was excellent Juhi was excellent, thorough, & patient with me. She went the extra mile to assist me, warmly & professional. Thank you for allowing me to recommend excellence in customer service. Respectfully, Pamela Taylor RN

Pointless Platform for Crypto Commerce Extremely inflexible - I can't barely do anything on the site. Comparing it to a handful of established crypto platforms like Binance e.g., where there is a wide range of options and flexibility, not Juno. The company has not built a consistent reputation that encourages serious customers to use its platform. How about customer service... Their agents are not trained and not familiar (enough) with the platform. Because of this they ill advise clients and provide misleading or wrong information. Juno is inconsistent with their policies, they enforce them with some members, but not others. I have a lot of friends using it and we compare our notes - Juno is inconsistent and not a trustworthy option. I wouldn't hold my fiat or crypto on this platform. Be warned.