Crypto gone I recently made a transfer from another wallet to my ZenGo wallet but I made a mistake. I sent BNB smart chain to my Ethereum address. ZenGo doesn't support BNB smart chain so although the transfer was successfull it never arrived in my ZenGo wallet. With BscScan I can see the BNB is there. ZenGo support says the money is gone and maybe when they support the coin in the future it,s accessible for me. But if that ever happens is not sure.

Hello each time I’m having difficulties… Hello each time I’m having difficulties while trying to buy crypto i make sure i message your support and your replies are very fast and awesome, this is the very best app I’ve used to far, really love your sevice

Felipe answered my questions quickly… Felipe answered my questions quickly and clearly. He gave useful direction on where and what to do in order to get the further information I was seeking. It was educational, as I am relatively new to crypto. Thank you Felipe, and ZenGo as well.

Final review - avoid no way to export/import Zengo wallet to another app/wallet (private key or seed phrase). The only way to regain full access to your cryptos is to transfer them elsewhere: fees, lost approvals, lost contracts... too expensive! if you have a problem with a dapp for example you are blocked, it works with zengo or... rekt! the helpdesk, they dodge/deny the problems. this is absurd, they spam the same posts/links in endless tickets. I had to ask if it was bot. a lot of time and money lost. a v o i d @zengo reply again a dodge/deny... blah blah... security... Mpc... but no way out legit claim

I had issues with scammer asking me… I had issues with scammer asking me deposit money to receive money, because I was new customer. I asked zengo help if that is true and they confirm me that no one has to deposit any money to receive money. Be aware of that people. Thank you zengo for help.