Never before has it taken over 12 hours… Never before has it taken over 12 hours for a bitcoin purchase to show up in my wallet but it did last night. Every single other time my purchase went through in less than 5 minutes and in my wallet within the hour. Ramp is the best and I’ve worked with several companies.Jacobo and Filipe were patient and assuring that my money was safe and that Ramp would deliver. I woke to it being in my wallet. Thanks gentlemen!

Good customer service but do not use ramp as they recommend and list as an option for crypto conversion I withdrew 0.0969 eth from another site into their wallet. And from there they had multiple ways to sell your coins to get real valuta. I chose ramp which was indeed a terrible idea. They spend 6 days from the initial transfer to state that the transaction was failure. Within these 6 days I wrote to their customer service multiple times but none response from ramp. Tho I did get help from Zengo as customer service which works great as the only thing in this site After the failed transaction I was told that I did have to wait 10 business days for a refund so basically 12 days because of weekends And then I was told that I have to use another service when I get that refund and that this service will take 3 more business days to work All this and I will probably end by losing 0.0209 equal to around 65 usd which no one will do anything to make up for Ramp and Zengo In it self are taking almost 50 usd in fees just to get the transaction done which eventually failed and i now have to pay more fees. This review is on Zengo because they recommend ramp which is a scam site. The only good thing to say about Zengo is their support which was very responefull and helpful other than that complete scam Update! it seems as though I will get my full 0.0936 eth from ramp but it still takes upwards of 10 business days In conclusion I must give probs to Zengo for their customer support but to be fair I don’t think it’s outright their fault but they none the less have ramp in their recommended section of places to convert crypto which i am not a huge fan of. Because of that I can’t give more than 3 stars even tho Zengo customer service is top notch

I'm very happy with Zengo! I'm very happy with Zengo. I'm fairly new to the crypto world, and I find it extremely user-friendly and easy to navigate and understand. Easy to send/receive/buy/sell etc. There's a Help Center in the settings area where you can contact customer service if you need help.

I had some mixed experiences with… I had some mixed experiences with purchasing Bitcoin through their system, BANXA and moonpay which eventually failed. I contacted ZenGo help who advised to use another platform, “Ramp” which works smoothly once set up. So I’m impressed with ZenGo and apart from the initial glitches in purchasing, would have given them 5 star.

Great service, above and beyond :) Wow these guys are awesome, they respond quickly to enquires and they helped me when i made an error in a transaction to coinbase losing me £500. Coinbase were SHOCKING and i was on live chat over 3 hours and got no where. Zengo went out their way to get answers on how i could retrieve my money from coinbase. They went above and beyond. Thank you Zengo for all your help, wish me luck with coinbase who are useless.