Well was a bad day trading with… Well was a bad day trading with shapeshift unfortunately, they would only limit me to $1000 or less trades on Ethereum, BTC and USDC for some unexplained reason. To top it off 2 of my 10 trades are still "awaiting" so needed to do 2 help support tickets and I guess we will see how that goes. Two days ago I traded my Ether and BTC, over 20K worth in two trades without a hitch, so not sure whats up, maybe trying to get more fees from me ? Anyways I am disappointed, hopefully won't happen again, if it does I will ditch them and the keepkey and go ledger nano/coinmama,itbit or crypto.com, but we will see.

Reported a scam platform using coincap.io logo My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.

I had some issues in regards to my…locating and transferring coins I had some issues in regards to my coins and unable to navigate to send them. I contacted shapeshift and I got a prompt reply. The Representative there went over with me a few steps in order to locate and solve the issue I was having. In a matter of minutes I was able to get the problem solved with their assistance of course. This isn't the first time that they've helped with a problem that I've had. The Representative was informative and helpful. Its a relief to know that they're right there to help out :).

ShapeShift is a SCAM ShapeShift is a SCAM! Nothing works with them They're still sending a lot of emails about their nonexistent airdrops. Few months ago I received FOX tokens as an airdrop, but they dissapeared. My friend had this same situation. Now I checked ETH address of my registered FOX wallet, but it's not eligible for airdrop!

Top notch customer service I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service contacted me promptly and reminded me I could just import my Portis wallet into Metamask until they're supported. What a lifesaver! I was able to add their contact address, ship them off, and have since earned profit. Thanks!