issue accessing Shapeshift account I had an issue accessing my Shapeshift account. My KeepKey device did not show the number block for PIN input but was stuck in update mode. With swift help from the support team my problem could be easily solved. That was 'excellent' but it took two tickets because the first one was confirmed but I never received an answer to it. So my rating for support is 'great'.

Unbelievably Bad I can't believe how bad the app/website are. It's an unbelievably bad experience. The app constantly freezes and crashes (when you can actually open it), and the website is a jumbled mess or input widgets that switch focus and displays that randomly update while forgetting crucial values. What a mess.

Shapeshift and Keepkey Campaign Actually my review not about directly shapeshift. I had a problem with their promotion. Shapeshift has a company for keepkey hardware wallet. Of you verified shapeshift you can get the chance of buy keepkey with discount just $10. But there is a shipping fee. And this shipping fee is about $40 (cheapest) It is wrong. You shouldn't create a campaign like this one. This creates anticipated people on community.

2FA reset process went smoothly 2FA reset process went smoothly. No frustrating tasks and questions asked like with other crypto related exchanges. I needed to reset 2FA on many crypto platforms and services lately because I have no longer access to my phone with authenticator. Resetting it on Shapeshift went with the speed of light comparing to others. Thank you

Great support Great support. I couldn't see my history of transactions in my portis wallet and the customer service was prompt and helpful. Finally they've found a solution and I could track my purchases. The transactions with Banxa are bit scary, slow and expensive if you compare the price of the coins in the market in the moment of the purchase + commission. In summary, I'm happy with Portis and Shapshift, regarding Banxa, I would pick a different choice if I could.