Reported a scam platform using coincap.io logo My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.

love at sight 1st time using ShapeShift , and with someone pretty "new" to crypto currency , it is hard for me sometimes to trading correctly and understand what i am doing with the plafrom i worked with, sometime i feel dumb , its true. But the first sight that ShapeShift gave me was friendly plafrom which is not too saddy , not too comlicated , or too many information * with me that enough , i dont need the tool that too comlicated far than my knowleged simple and easy to use.

Love shapeshift Perfect platform. I just wish there wasn't so many fees. Can yee modify it somehow so that fees are cheaper?

Keepkey device issue, support shoddy! Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useable until the device has been updates. Device has no instruction on arrival, it's a bunch of guessing. Going to website for information has no support for linux, you need to dig for how to update the device.

Great support Great support. I couldn't see my history of transactions in my portis wallet and the customer service was prompt and helpful. Finally they've found a solution and I could track my purchases. The transactions with Banxa are bit scary, slow and expensive if you compare the price of the coins in the market in the moment of the purchase + commission. In summary, I'm happy with Portis and Shapshift, regarding Banxa, I would pick a different choice if I could.