Web3 noob's coins saved by the support bell! Web3 noob, made a rookie mistake and sent tokens to SS that they don't support, partly because of confusion over the Gnosis/XDAI rebranding, partly because I didn't realize a GNO address did not mean they support XDAI... but SSjules was super patient and helpful and was able to walk me through creating a recovery wallet. I got my hard earned bounty coins back and my birthday plan is saved! I would suggest eliminating the discord verification gate for support, but applaud the great response and guidance that helped me past it.

2FA reset process went smoothly 2FA reset process went smoothly. No frustrating tasks and questions asked like with other crypto related exchanges. I needed to reset 2FA on many crypto platforms and services lately because I have no longer access to my phone with authenticator. Resetting it on Shapeshift went with the speed of light comparing to others. Thank you

Crypto made for public The basic of crypto made easy and for public. I had no idea about cryptocurrency until I made the choice to open an account and order a KeepKey, securing my funds. Every step of the process and any question poped in my head the customer services answered and guided me. Modern and highly attractive platform!

I had some issues in regards to my…locating and transferring coins I had some issues in regards to my coins and unable to navigate to send them. I contacted shapeshift and I got a prompt reply. The Representative there went over with me a few steps in order to locate and solve the issue I was having. In a matter of minutes I was able to get the problem solved with their assistance of course. This isn't the first time that they've helped with a problem that I've had. The Representative was informative and helpful. Its a relief to know that they're right there to help out :).

I would recommend. After a small tech issue on my end, I was able to seamlessly connect my new KeepKey. The new ShapeShift trading page is beautifully designed and intuitive to use. I would look forward to a few more coins in the future, but they still offer a good variety. I've used Shapeshift's coin exchange service in previous years, and all their experience from that success shows up in full force with this new project. I would definitely recommend it.