Keepkey device issue, support shoddy! Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useable until the device has been updates. Device has no instruction on arrival, it's a bunch of guessing. Going to website for information has no support for linux, you need to dig for how to update the device.

Top notch customer service I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service contacted me promptly and reminded me I could just import my Portis wallet into Metamask until they're supported. What a lifesaver! I was able to add their contact address, ship them off, and have since earned profit. Thanks!

Great support Great support. I couldn't see my history of transactions in my portis wallet and the customer service was prompt and helpful. Finally they've found a solution and I could track my purchases. The transactions with Banxa are bit scary, slow and expensive if you compare the price of the coins in the market in the moment of the purchase + commission. In summary, I'm happy with Portis and Shapshift, regarding Banxa, I would pick a different choice if I could.

Reported a scam platform using coincap.io logo My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.

This instant exchange is the best I… This instant exchange is the best I find till now. For me it's the best exchange which I use on regular basis as every crypto investor needs this kind of exchange alot. The best thing is that they provide exchange value as low as 0.1$ which makes this exchange totally different from all the exchanges in the market as every instant exchange has basic limit for tokens exchange like for btc 10$ is minimum and for eth 5$ is minimum but in case of shapeshift they have lowest of all. The exchange happens instantly and they provide full value of tokens without any cheat.