2FA reset process went smoothly 2FA reset process went smoothly. No frustrating tasks and questions asked like with other crypto related exchanges. I needed to reset 2FA on many crypto platforms and services lately because I have no longer access to my phone with authenticator. Resetting it on Shapeshift went with the speed of light comparing to others. Thank you

Love shapeshift Perfect platform. I just wish there wasn't so many fees. Can yee modify it somehow so that fees are cheaper?

issue accessing Shapeshift account I had an issue accessing my Shapeshift account. My KeepKey device did not show the number block for PIN input but was stuck in update mode. With swift help from the support team my problem could be easily solved. That was 'excellent' but it took two tickets because the first one was confirmed but I never received an answer to it. So my rating for support is 'great'.

love at sight 1st time using ShapeShift , and with someone pretty "new" to crypto currency , it is hard for me sometimes to trading correctly and understand what i am doing with the plafrom i worked with, sometime i feel dumb , its true. But the first sight that ShapeShift gave me was friendly plafrom which is not too saddy , not too comlicated , or too many information * with me that enough , i dont need the tool that too comlicated far than my knowleged simple and easy to use.

Keepkey device issue, support shoddy! Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useable until the device has been updates. Device has no instruction on arrival, it's a bunch of guessing. Going to website for information has no support for linux, you need to dig for how to update the device.