Well done dfcu !!!! Well done dfcu !!!!! Set appointment on line with the nature of the business and was sent multiple reminders. Arrived on time was greeted by reception and escourted to an office in under 5 minutes. Bank manager handled my business professionally and efficiently. Thanks

Thanks Mary! My husband passed away on December 4th so I was not looking forward to what I felt would be an unpleasant visit. Mary assisted me with everything in a very quick and efficient way. She was very professional and she answered all my questions while being kind, understanding, and caring. Mary turned my unpleasant visit into a productive visit and I felt good about that.

I Am A Newer Member Whether going into the Davison MI branch or calling the 800# Customer Service (recently, James), they are consistently prompt, polite, patient, professional and accommodating. Thank you!

No one has contacted me to explore… No one has contacted me to explore options on a new home mortgage. I even spoke to a gentleman that had called to inform me that another loan through your bank hasn't been getting automatically paid through my other banking account, I expressed to him how this is the 3rd time my credit has taken on a bad hit due to your loan officers not following through what I had asked. Anyway, that gentleman was also supposed to give me an email about contact information for a mortgage person. Nothing has ever happened. More then likely will be paying off my loans with you, and going elsewhere due to customer service is so bad. I've been banking here for 10 years, and has gotten worse every year.

Wait time I waited for over 1.5 hours to speak to a loan officer. My opinion: lazy, overpaid workers. Unacceptable wait time