One year in. No refund or product. It started as a case of unfortunate circumstance for Parley labs and slowly transitioned straight through embarrassing incompact to fraudulent behavior. I purchased a miner on April 7th. After many deadline shifts (that may be due to Nebra) I finally gave up and filled for a refund on Dec 11th. Website states refunds takes 30 days for transactions over 90 days. Well 3 unreturned emails and 60 days later, still no refund. I filled for refund before they started the "blanket refund process". Even if Parley labs isn't some ponzi scam, it may be the worst run company I've ever interacted with.

I also ordered a Nebra miner back in… I also ordered a Nebra miner back in April 2021. Parley kept me informed throughout this past year on their ensuing shipping & logistic issues - which I appreciated at the least. Without those emails I probably would have been 10x more aggravated but I try to avoid taking my wrath out on innocent customer service workers. My customer service call with Alex was smooth & I appreciated his attitude. Seemed like he cared about his job… which we all know isn’t always the case with certain companies & their service department staff. Thanks for the upcoming refund Parley, no harm no foul.

I started using parley labs in 2021 I started using parley labs in 2021. Other sites i've used all ship from china and in the united states that leaves me waiting weeks, sometimes months before i get my product. Whenever I ordered accessories their department has been quick to update me with tracking and it comes within a few business days. On top of that their content and FAQ's made helium much easier for me to install and deploy. Since last year this has been my goto marketplace for helium accessories.

It was a pleasure talking to Gabriel I ordered a Nebra miner back in April 2021, and the company was pretty good at keeping me updated. But, it felt a little like the Butterfly Labs days (one of the first ASIC Bitcoin miners) with lots of promises and updates but no equipment. I patiently waited for them to contact me about my order, but I thought I may have missed the email, so I reached out to support and reserved an online meeting with Gabriel. He was friendly, offered advice, and helped me upgrade my order to a new miner already on the way.

Alex was the name of the rep that… Alex was the name of the rep that helped me out with my miner swap. Gave me his phone number and has been very professional, has responded within minutes the couple times I’ve texted him about my order. I had noticed it hadn’t shipped yet, reached out to Alex and within one hour a label was made and I had gotten an email saying it would be shipped soon. Great employee, should give him a raise, he gets stuff done.