Exceptional service and great customer support. The service Parley Labs provided was exceptional and customer service was top notch. We had an issue with the EG25 modem module due to different revision. I inquired which rev they are stocking. They ended up sending us both revisions they have in stock to test out. We found the one that works and ship back the rev that did not work. Parley Labs even sent us a shipping label for free returning.

I also ordered a Nebra miner back in… I also ordered a Nebra miner back in April 2021. Parley kept me informed throughout this past year on their ensuing shipping & logistic issues - which I appreciated at the least. Without those emails I probably would have been 10x more aggravated but I try to avoid taking my wrath out on innocent customer service workers. My customer service call with Alex was smooth & I appreciated his attitude. Seemed like he cared about his job… which we all know isn’t always the case with certain companies & their service department staff. Thanks for the upcoming refund Parley, no harm no foul.

I started using parley labs in 2021 I started using parley labs in 2021. Other sites i've used all ship from china and in the united states that leaves me waiting weeks, sometimes months before i get my product. Whenever I ordered accessories their department has been quick to update me with tracking and it comes within a few business days. On top of that their content and FAQ's made helium much easier for me to install and deploy. Since last year this has been my goto marketplace for helium accessories.

$1000 Preorder from 4/7/2021 and NO MINERS NO REFUND AS OF TODAY 2/5/2022 Preordered 2 miners and spent about $1000 in April 2021. Parley Labs wrote to every customer, in Nebra preorder batches 4/5, stating Parley Labs is cancelling all orders and will issue a refund. That email was from December of 2021. It is February of 2022. No miners, no refunds, I was told I would receive an e-check and never received it. Parley Labs is now not responding to any communications.

SCAMMERS SCAMMERS! pre ordered 5 Nebra hotspots in March 2021. In October still no miners so requested a refund. It's now Feb 2022 and I haven't recieved anything but excuses and a lack of communication. A joke of a business, I hope they crash and burn they will never recieve another cent from myself and anyone I know.