Disappointing user experience Disappointing user experience. Not the smoother well developed products coming from competitors. It doesn't feel or look like any time went into the design or how it's used. Tried to give feedback to this and was ignored.

Absolute waste of time (Possible Identity Theft) Absolute waste of time. Thier initial onboarding email says they only need a few identification documents. 2 weeks later expect to still be sending them things. Then, for no reason they just reject your account. I am concerned now that it was an identity theft scam.

Business and personal account customer Been with Fire for a couple of years now and can easily recommend them. The app is simple, reliable and easy to use. Due to new security measures there is a bit of a convoluted way of logging into my business account, but it's worth it for the added security. Customer service is great too, any query I've raised has always been answered within a few hours.

Don't use this bank avoid at all costs !! you mind think this is a good bank, but they are blocking your money for no reason. They asked me to explain a transaction I have received from a client (business account), I immediatly reply. Since my reply, nothing. They don't answer, they don't unblock anything.

Absolutely ridiculous service with bank transfers Bank transfers Incoming and outgoing are done at around 9am and 4pm each day Monday to Friday so faster payments don't apply I've had numerous Payments sent to me over the weekend which are meant to be credited around 9am Monday morning, only received one of my payments Only form of customer service is email and they don't reply Absolutely ridiculous service