This is the easiest review I’ve ever… This is the easiest review I’ve ever had to do cause of the great service i received and the easy process i had to go through and the customer service is outstanding have been checking with me every since i done my loan making sure everything was great. Perch Loan I truly thank you so much.

Perch loans taking unauthorized payments from my account I took out a loan with Perch with ACH withdrawals. In July, 2021 they took a payment three days ahead of scheduled date, overdrafting my account. I called and after about 5 calls trying to fix the issue and getting a refund of my costs due to the overdraft; they made the adjustments but put my account in collections even though I was current on my payments. Phone calls did not work. I could not speak to the agent who fixed the OD problem. Usually I could not get an answer at all, usually hanging up after 15+ minutes. I tried to make regular payments, but many months I was not able to open my online account. However, Perch would take out ACH payments randomly. I finally withdrew, in writing, my permission to use ACH June 7, 2022, telling the company I will make payments via debit card option on-line. I repeated that I was keeping a record ( I had filed a report with BBB after the July 2021 issue) and I needed to control the payments. I was not able to access my account on-line in June 2022, but on July 7, 2022 Perch again withdrew an ACH payment overdrafting my account. I insisted they take that charge off my balance, which they have not done. I was not able to access my online account, and I notified Perch that I would make debit card payments once they restored my on-line access. Today, they again took an ACH payment out. I will stop ACH access through my bank, which will cost me a fee. I have notified Perch that I expect them to deduct all my extra expenses, and I have insisted that I will make all subsequent payments via debit. This has been a very unsettling experience.

Customer Appreciation Still Exists at Perch Loans...Thanks again Perch Loan for the help Thanks again Perch Loans for the help. I really appreciate your thoughtful gift of customer appreciation to further accomplishing my business associated goals with your company. The application process was fair and timely. Keep up the good work!! Thanks again!!

I can't reach anyone I can't reach anyone. I've been trying for over a week via phone, website, and email. Nothing. I guess I'll have to cancel any remaining payments to Perch Loans.

Tried paying off a loan Tried paying off a loan. Nothing on their website tells you that you can't use Chime or any thing like it to make payments. I tried 2 times through their automated system & kept getting transferred to a live Advance America agent (didn't know they were connected), didn't understand why until the agent told me they are sister companies. I spent over an hour & accomplished NOTHING.