Investment funds being held by Wefunder I invested for the first time with a company that Wefunder held the funds for. This was all new to me and I was very nervous not knowing anything about their procedures or this company. The funds were withdrawn from my account but the doubt got worse instead of better and I entered a request to cancel the investment. My money was back in my account the next day. I consider this very good service.

Funding account issues There has been two separate incidence of moneys not able to be pulled form the bank account from the Wefunder platform. Yes, both times I've been helped diligently to fix the issue but took a long time and 'issue' is still unknown but got around it both times after many attempts. It can be frustrating but eventually was fixed. Wefunder is a growing company and a few bugs need to be worked out with the online system.

Great opportunity This has been a great experience, it is easy to get set up and get the compaign going. Other crowdfunding platforms, require you to summit an email and wait for a response, that never happens. They helped malus.com get to the next level. With great great response times and knowledgeable customer service representatives.

Regained access to my account/investment Lost access to my account. When I needed to check on things to see if my investment survived, I was honestly quite surprised that after not looking at it for 5 years, it was still there. Pleased to see that they worked with the startup to keep the record over the years. Today, it seems, most startup investments can't make it a few months let alone 5 years. As of the date of writing, I am very pleased. My investment survived, it has grown, and I have confidence I could probably walk another decade, come back, and know my capital is there (or at least a viable explanation as to why it collapsed to zero).

Hard to contact a person on the Investment Team Wire instructions were clear and I have sent wire funds before for an investment in 2022, but this time I did not receive an email verifying the wire was received, even with a confirmation from my bank. I tried numerous times via email, to contact someone because there is nothing on the website other than FAQ’s no phone numbers, my investment will expire within 1 day if no one responds. Oh well