Funding account issues There has been two separate incidence of moneys not able to be pulled form the bank account from the Wefunder platform. Yes, both times I've been helped diligently to fix the issue but took a long time and 'issue' is still unknown but got around it both times after many attempts. It can be frustrating but eventually was fixed. Wefunder is a growing company and a few bugs need to be worked out with the online system.

Slow to verify my identity Slow to verify my identity. Also, confusing auto reply messages about the status of my investment. Your customer service team was responsive and helpful. Unclear if they are people or bots, but at least that system is working. This is an issue, because it casts doubts over whether or not my investment will go through or be cancelled. I would be very disappointed if the investment was cancelled because of bugs in your platform. And yes, I am a first-time user. Wefunder is not making a great first impression.

More Support/ Secondary Market It is offering the opportunity for non-accredited investors to buy into startups. However, more support is needed: 1. updates are not sent to investors e-mail accounts usually so updates are often missed. 2. Investors are not always notified of the failure or functionality status of an investment. This is important for tax purposes. 3. WeFunder has no secondary market so investors can trade and sell investments 4. The system is flawed. Some old investments don't show up. The system seems stuck at a certain amount of investments.

Excellent Customer Service I really appreciated the way that I received prompt and clear responses to the multiple questions I posed via email. No matter how many questions I asked or how many emails I sent, I always received timely and thorough responses. This demonstrates Wefunder's commitment to their customers. If you are looking for a crowdfunding website, my experience with Wefunder has been the most positive and I would strongly recommend them!

Pretty easy to invest Pretty easy to invest. Good updates on what to invest in. However need to raise the investment ceiling for non residents. Also if possible have a panel of tax attorneys who as a non resident we can approach to let us know how we can keep aligned to investment.