Went in with good intentions but got burned I "invested" in two companies and never got anything in return. I went into it with good intentions, thinking I was helping smaller companies expand. It felt more personal than Wall Street. But I never got anything in return. Twice burned, I will never use Wefunder again.

Customer Support line While I had an overall positive experience with Wefunder, I had a very non optimum dealing from customer support just recently. This was later address and I was happy with their final answer from customer support. Recently one of the company they featured and fundraised for (Here.co), ceased operation and is shutting down. I inquired on the Wefunder customer support line. While I fully understand that it is part of the agreement that I might lose up to the whole value of the investment, their first answer was quite short and uncaring, they pcorrected this in their second answer. I would have thought that since they had raised a consistent amount of money for Here.co on their fundraising rounds, that they might be able to give SOME help and assistance to investors like me, to at least give some directions on precise contact point in Here.co who would be dealing with this matter. Again I understand the terms of the investment and the risks but I believe that Wefunder customer support could have been more helpful in this situation. They did explain and were more helpful in their second answer.

Democratization of the private investment market. Overall, it is a great site helping non- accredited investors get access to good investments that have always been denied them. It also helps accredited investors who want to spread their risk around by making smaller investments than are normally required by non CF or non reg A opportunities.

Investment funds being held by Wefunder I invested for the first time with a company that Wefunder held the funds for. This was all new to me and I was very nervous not knowing anything about their procedures or this company. The funds were withdrawn from my account but the doubt got worse instead of better and I entered a request to cancel the investment. My money was back in my account the next day. I consider this very good service.

Great Customer Service Experience The customer service was great. I had invested into a company, but for some reason it did not link to my account. So I had two portfolios, I contacted Wefunder to get that corrected. It was corrected, but then it was not showing up in the app. So I contacted Wefunder again and a ticket had to be sent. It took no real time to have my issue resolved. I’m very appreciative of Wefunder and my experience.