Service Improving 1/6/2023: Wefunder reached out and helped me with my issue. They also provided a phone number. Hope my future interaction with them stays positive. ****************************************************************** If I could select zero stars I would. Reached out multiple times about an issue I had on an investment and it took almost two weeks for someone to respond. It doesn't matter if it's the year end holidays, there's no excuse for this poor service! I even reached out to Atakama for help and they sent you emails on my behalf. Unbelievable! Why don't you offer a phone number? Afraid of getting yelled at for this perfect example of horrendous service? Get your act together!!

Great Customer Service Experience The customer service was great. I had invested into a company, but for some reason it did not link to my account. So I had two portfolios, I contacted Wefunder to get that corrected. It was corrected, but then it was not showing up in the app. So I contacted Wefunder again and a ticket had to be sent. It took no real time to have my issue resolved. I’m very appreciative of Wefunder and my experience.

Great opportunity This has been a great experience, it is easy to get set up and get the compaign going. Other crowdfunding platforms, require you to summit an email and wait for a response, that never happens. They helped malus.com get to the next level. With great great response times and knowledgeable customer service representatives.

Great site for small investors WeFunder has outstanding customer support. They are prompt and friendly in their communications, and seem to be genuinely working to resolve issues. They also make it easier for small and non US resident investors to sign up than than other sites do. When I started investing with them over a year ago, their minimum amount was the lowest I could find and when I read that they had a big role in getting the law changed so that non angel investors could invest in start ups, I felt that their values could align with mine. I invested more and faster than I planned to, because of the quality of the offerings and have more investments pending. I have no regrets. I look forward to a long and profitable relationship with WeFunder.

I won't be using WeFunder again. The site is a bit confusing, it's hard to find terms of investment, the company I invested in went under before the funding round closed taking $600k of investment with it on and now my K1 tax documents are late.