Slow to verify my identity Slow to verify my identity. Also, confusing auto reply messages about the status of my investment. Your customer service team was responsive and helpful. Unclear if they are people or bots, but at least that system is working. This is an issue, because it casts doubts over whether or not my investment will go through or be cancelled. I would be very disappointed if the investment was cancelled because of bugs in your platform. And yes, I am a first-time user. Wefunder is not making a great first impression.

I was not comfortable giving out… I was not comfortable giving out certain numbers via email. I emailed asking if we could have a quick conversation, so I could provide what was needed. Merc responded right away, we had our call (which was very pleasant :) and we were able to button up this investor piece in a matter of moments! Thank you Merc!!

I won't be using WeFunder again. The site is a bit confusing, it's hard to find terms of investment, the company I invested in went under before the funding round closed taking $600k of investment with it on and now my K1 tax documents are late.

Investment funds being held by Wefunder I invested for the first time with a company that Wefunder held the funds for. This was all new to me and I was very nervous not knowing anything about their procedures or this company. The funds were withdrawn from my account but the doubt got worse instead of better and I entered a request to cancel the investment. My money was back in my account the next day. I consider this very good service.

Regained access to my account/investment Lost access to my account. When I needed to check on things to see if my investment survived, I was honestly quite surprised that after not looking at it for 5 years, it was still there. Pleased to see that they worked with the startup to keep the record over the years. Today, it seems, most startup investments can't make it a few months let alone 5 years. As of the date of writing, I am very pleased. My investment survived, it has grown, and I have confidence I could probably walk another decade, come back, and know my capital is there (or at least a viable explanation as to why it collapsed to zero).