I still don't know how to get past the… I still don't know how to get past the security check

AVOID THIS COMPANY!!! AVOID THIS COMPANY!!! Customer support does NOT respond to emails!!! No way to contact them other than by email. Cannot receive funds (already sent) due to Trustline error (error on Gatehub website). Issue ongoing for 3 days now. (Wanted to buy Ripple, which has increase three times its value in that time!) This company has ruined my first experience dealing in digital currency. I will be sharing my experience on as many sites as possible. DO NOT SIGNUP WITH GATEHUB - FIND A COMPANY WHO CARES ABOUT THEIR CUSTOMERS!

Had an old account with old phone… Had an old account with old phone number. Went through their credentialing with my official photo, picture of me, signature. They created a NEW account and did not give me access to my OLD account. Sent in a request through support and its been over a week with no response. Super shady company and regretting ever dealing with them. Also I am suspicious of giving them ALL my new information again. I credentialed already with the original account. Why I do not use foreign exchanges anymore. Too many crooks.

Helpful Support on GateHub As a long time customer i barely had any problems with GateHub until yesterday when i suddenly was not able to login anymore. I must admit it took a bit of effort to get to talk to someone personally (the email support system is too ineffective in my opinion). But the communication over social media/chat was way faster and better. Ursa and Jan from GateHub support team were really friendly and helpful. I had the feeling they were eager to help and find a satisfying solution for their customers. (excellent service) After all, they fixed everything and i was able to login again within less than 24 hours. GateHub is definitely easy to use and recommended by me! If they can eliminate these kind of problems and become a bit more stable in the future, they deserve the full 5 stars rating :) Keep up the good work!

Releived I'm a novice when it comes to crypto currencies and I'm always relieved to get support when I'm not quite sure of what l'm doing.