Fix your login system - I'm specifically writing this review… I'm specifically writing this review because of the ridiculous login hoops I have to jump through to pay my mortgage every single month. Each time, the system refuses to recognize my password, therefore I have to choose 'forgot' and reset it. It's a huge PITA. Just set up two factor authentication and leave the passwords alone -- total waste of my time.

Worse customer service They transferred my mortgage from Flagstar Bank to Roundpoint LLC in 2023. And it took until April of 2024 to get things right and me had to pay late fees because they tried to blame it on my bank telling me that my bank being a month late every time, this is ridiculous and I had to pay late fees, when my AUTOPAY pays on time as it has done it for years. I had owned a house for 26 years and never have a problem with it.

Not sure how they can still legally… Not sure how they can still legally operate with all of the shady tax escrow scams they pull. Impossible to reach a live person, no chat or anything. Read your mortgage statements carefully these guys are predators.

ZERO STARS.... ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage

These guys are virtually useless These guys are virtually useless. I think they're literally a "virtual" company with TERRIBLE TERRIBLE TERRIBLE service. They can't even fix their database or even empty their PO Box. TERRIBLE!!!