ZERO STARS.... ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage

Called to speak to someone regarding a… Called to speak to someone regarding a $70.00 monthly increase in mortgage payment and was told I was #286 in line for a call back.....that was 4 hours ago. Did not choose this company but my mortgage was sold to them by Fleet Bank and unfortunately, I'm stuck with them after 6 years of excellent customer service with Fleet.

Arturo and Rosa I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

First Time Caller and a Great Experience This was my first time calling RoundPoint and the lady I spoke with was so kind and patient with me. I created my own confusion and managed to initially confuse her as well, but she quickly identified what I failed to see. I appreciate her showing me where I was making a mistake and correcting me. The call with her was very professional on her part I would like to say a very meaningful 'Thank you' to her.

I am a new customer I am a new customer - transitioning from Mr. Cooper. Your representative - Jean - was most helpful. I may have made an extra payment, but she assisted me with knowing that my account is set up and my payments will be automatically deducted as they had been with Mr. Cooper. Thank you.