Both Tasha and Chris were very nice to… Both Tasha and Chris were very nice to me. I had to call and request another extension so I don’t lose my home and everything that I have after my husband passed, me losing my job due to the pandemic with the rates going up, losing my husband’s income, losing my unemployment benefits, my metal building catching on fire and had to rebuild and trying to sell my house. I desperately need this extension to give me more time to sell my house so I can pay my loan off.Please 🙏🙏

I have spoken to several people over… I have spoken to several people over the past few weeks about my biweekly mortgage payments. I have filled out all the necessary paperwork. I have gotten several different answers from everyone there. Today I spoke with Angela, who was very kind and professional. I am a transfer from Mr. Cooper and have had the most difficult time making this work.

Roundpoint is defrauding customers and… Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.

Terrible company to deal with Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.

Worse customer service They transferred my mortgage from Flagstar Bank to Roundpoint LLC in 2023. And it took until April of 2024 to get things right and me had to pay late fees because they tried to blame it on my bank telling me that my bank being a month late every time, this is ridiculous and I had to pay late fees, when my AUTOPAY pays on time as it has done it for years. I had owned a house for 26 years and never have a problem with it.