RoundPoint Mortgage Servicing LLC

446 Wrenplace Road, 29715, Fort Mill, SC, United States
http://roundpointmortgage.com
Visit this site
image
3.40
Based on 20 Reviews

5

55.00%

4

5.00%

3

0.00%

2

5.00%

1

35.00%
About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO). We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step. Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners. We take great pride in our top workplace designations and the work we do in support of our communities. NMLS ID # 18188 RoundPoint supports Equal Housing Opportunity For additional information, please visit: nmlsconsumeraccess.org

Tags
Contact Info

You need to Login first to submit your review.

image
James Piker
GB

I would like to take a moment and thank… I would like to take a moment and thank the kind and professional gentleman who handled my compliant, Alex. He had patience and took his time to allow me to take care of the problem while we were on the telephone and with the transition over to round point Mortgage Service. He recognized the error with my escrow account and assured me it would be taken care within the allotted time frame. I feel, Alex is an asset to this company because of his professionalism and patience. Thank you, very much Alex for all you helped me with today. James Piker, MHA

image
Camille
GB

I am a new customer I am a new customer - transitioning from Mr. Cooper. Your representative - Jean - was most helpful. I may have made an extra payment, but she assisted me with knowing that my account is set up and my payments will be automatically deducted as they had been with Mr. Cooper. Thank you.

image
Jim Morgan
GB

Not sure how they can still legally… Not sure how they can still legally operate with all of the shady tax escrow scams they pull. Impossible to reach a live person, no chat or anything. Read your mortgage statements carefully these guys are predators.

image
maricarmen dobson
GB

Worse customer service They transferred my mortgage from Flagstar Bank to Roundpoint LLC in 2023. And it took until April of 2024 to get things right and me had to pay late fees because they tried to blame it on my bank telling me that my bank being a month late every time, this is ridiculous and I had to pay late fees, when my AUTOPAY pays on time as it has done it for years. I had owned a house for 26 years and never have a problem with it.

image
Hina Mirza
GB

ZERO STARS.... ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow