Automatic payment set up Thought I had set up automatic payment, but when it wasn't taken out of my checking account, I called Roundpoint. Turns out I had only given my insurance info on line, not signing up for auto payment. The person handling my call was very professional and patient while walking me through the process of setting up an account and setting up auto pay.

Roundpoint is defrauding customers and… Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.

Very Helpful! I spoke with Natasha on ensuring my property taxes were paid on time after my loan had been transferred from another lender last month. She was AWESOME! So kind and helpful, leaving me fully confident that she had the situation under control. If she is the typical representative for Roundpoint, I know I'm in great hands.

Called to speak to someone regarding a… Called to speak to someone regarding a $70.00 monthly increase in mortgage payment and was told I was #286 in line for a call back.....that was 4 hours ago. Did not choose this company but my mortgage was sold to them by Fleet Bank and unfortunately, I'm stuck with them after 6 years of excellent customer service with Fleet.

I would like to take a moment and thank… I would like to take a moment and thank the kind and professional gentleman who handled my compliant, Alex. He had patience and took his time to allow me to take care of the problem while we were on the telephone and with the transition over to round point Mortgage Service. He recognized the error with my escrow account and assured me it would be taken care within the allotted time frame. I feel, Alex is an asset to this company because of his professionalism and patience. Thank you, very much Alex for all you helped me with today. James Piker, MHA