Fix your login system - I'm specifically writing this review… I'm specifically writing this review because of the ridiculous login hoops I have to jump through to pay my mortgage every single month. Each time, the system refuses to recognize my password, therefore I have to choose 'forgot' and reset it. It's a huge PITA. Just set up two factor authentication and leave the passwords alone -- total waste of my time.

I am a new customer I am a new customer - transitioning from Mr. Cooper. Your representative - Jean - was most helpful. I may have made an extra payment, but she assisted me with knowing that my account is set up and my payments will be automatically deducted as they had been with Mr. Cooper. Thank you.

First Time Caller and a Great Experience This was my first time calling RoundPoint and the lady I spoke with was so kind and patient with me. I created my own confusion and managed to initially confuse her as well, but she quickly identified what I failed to see. I appreciate her showing me where I was making a mistake and correcting me. The call with her was very professional on her part I would like to say a very meaningful 'Thank you' to her.

I had talked to Chelsea on Friday and… I had talked to Chelsea on Friday and was told to call back with the hope I had a figure to make my mortgage current. I called back and got Tasha today. Both were extremely kind, courteous, and helpful. My numbers aren’t ready and advised me to be in the lookout for the email and check back tomorrow. I appreciated their sincerity, manners and genuine kindness. I have had many moving parts with my health and COVID affecting my income and they were very nice helping me. Thank you! Please pass on my words to them! They deserve something special. Lynn Maring

Roundpoint is defrauding customers and… Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.