RoundPoint Mortgage Servicing LLC

446 Wrenplace Road, 29715, Fort Mill, SC, United States
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3.40
Based on 20 Reviews

5

55.00%

4

5.00%

3

0.00%

2

5.00%

1

35.00%
About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO). We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step. Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners. We take great pride in our top workplace designations and the work we do in support of our communities. NMLS ID # 18188 RoundPoint supports Equal Housing Opportunity For additional information, please visit: nmlsconsumeraccess.org

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Sam Lg
GB

Terrible company to deal with Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.

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Jo
GB

Called to speak to someone regarding a… Called to speak to someone regarding a $70.00 monthly increase in mortgage payment and was told I was #286 in line for a call back.....that was 4 hours ago. Did not choose this company but my mortgage was sold to them by Fleet Bank and unfortunately, I'm stuck with them after 6 years of excellent customer service with Fleet.

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Beth
GB

Automatic payment set up Thought I had set up automatic payment, but when it wasn't taken out of my checking account, I called Roundpoint. Turns out I had only given my insurance info on line, not signing up for auto payment. The person handling my call was very professional and patient while walking me through the process of setting up an account and setting up auto pay.

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Lynn Jorgensen-Maring
GB

I had talked to Chelsea on Friday and… I had talked to Chelsea on Friday and was told to call back with the hope I had a figure to make my mortgage current. I called back and got Tasha today. Both were extremely kind, courteous, and helpful. My numbers aren’t ready and advised me to be in the lookout for the email and check back tomorrow. I appreciated their sincerity, manners and genuine kindness. I have had many moving parts with my health and COVID affecting my income and they were very nice helping me. Thank you! Please pass on my words to them! They deserve something special. Lynn Maring

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FlyForFood
GB

First Time Caller and a Great Experience This was my first time calling RoundPoint and the lady I spoke with was so kind and patient with me. I created my own confusion and managed to initially confuse her as well, but she quickly identified what I failed to see. I appreciate her showing me where I was making a mistake and correcting me. The call with her was very professional on her part I would like to say a very meaningful 'Thank you' to her.

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