ZERO STARS.... ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage

The person I spoke with took the time to actually help The person I spoke with took the time to understand my issue and work to resolve it. She stayed on the phone with me since I've had connectivity issues when put on hold previously. She told me the action steps she was taking to actually help resolve my issue in a timely manner. Her service stands in stark contrast to many of the people I've spoken with at RoundPoint previously who did not try to listen, understand my issue, or help me resolve it. Highest marks to this person.

Automatic payment set up Thought I had set up automatic payment, but when it wasn't taken out of my checking account, I called Roundpoint. Turns out I had only given my insurance info on line, not signing up for auto payment. The person handling my call was very professional and patient while walking me through the process of setting up an account and setting up auto pay.

Arturo and Rosa I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

Worse customer service They transferred my mortgage from Flagstar Bank to Roundpoint LLC in 2023. And it took until April of 2024 to get things right and me had to pay late fees because they tried to blame it on my bank telling me that my bank being a month late every time, this is ridiculous and I had to pay late fees, when my AUTOPAY pays on time as it has done it for years. I had owned a house for 26 years and never have a problem with it.