Both Tasha and Chris were very nice to… Both Tasha and Chris were very nice to me. I had to call and request another extension so I don’t lose my home and everything that I have after my husband passed, me losing my job due to the pandemic with the rates going up, losing my husband’s income, losing my unemployment benefits, my metal building catching on fire and had to rebuild and trying to sell my house. I desperately need this extension to give me more time to sell my house so I can pay my loan off.Please 🙏🙏

Not sure how they can still legally… Not sure how they can still legally operate with all of the shady tax escrow scams they pull. Impossible to reach a live person, no chat or anything. Read your mortgage statements carefully these guys are predators.

Kudos to Alex, the CS Rep Alex, the customer service rep, that I spoke with was friendly, professional, knowledgeable and fast. He knew exactly what I was asking, gave me a complete and thorough answer and asked was there anything else he could help with. This was one of the best calling experiences I've had this year! Kudos to Roundpoint and their customer service!

Our loan just got transferred to… Our loan just got transferred to RoundPoint. My initial thoughts were “oh no! Not another service who may or may not screw my account up!” Imagine my pure delight when I created an account on line - SO easy - and spoke to a customer service rep named Jane. Jane went over and above to answer all of my questions and did so in a professional and courteous manner. She is an excellent representative for your company!

Roundpoint is defrauding customers and… Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.