It's an online bank,if you have any issues,it's not very helpful. I originally got the app due to the job that I had. I was a delivery driver and the only way to get paid, at the time, was this online account.I honestly didn't mind it at the beginning, but noticed a few things in the past few months or so. When you have an issue or problem, the automated system sends an email,as most apps do. However, it doesn't seem to get resolved in a timely manner. I only use it now, for the option of the savings that they started about a year ago or so. Other than that, I don't like to use it as much as I used to. I have an account with a bank that actually has an office and you can go speak with an actual person.

The reps I've talked to were decent… The reps I've talked to were decent enough. However, I would advise against using it. Even for Uber. It takes days to get an Email address changed and forever to even get a rep on the phone. Unfortunately, Ubers security algorithms can randomly lock you out of your instant pay accounts without being able to edit them for days at a time too. So rn I don't trust either. My only recourse is pulling my days earnings straight from a branch free ATM and depositing the cash directly into my own banks ATM.

Why should anyone have to sign up for this unsecure free garbage ? The fact that you are free and get driver's SSN is shady as hell. Maybe fix the issues causing 1 star reviews instead of having a nice webpage. Lowest bidder is sad when it comes to handling worker's pay and personal info is dangerous and unnecessary security wise .....

I have been using Branch for about 3… I have been using Branch for about 3 years now , I used branch at first just for the Instant pay option because I used to get paid bi-weekly and then the option was removed awhile back , but having a Branch Account actually saved me cause i had the misfortune of having my actual bank account closed and I have been using Branch as my primary acc and it helped me out alot. Never had any issues with transaction or fraud, and it works with almost any job I apply for when I need direct deposit and they give you access to your pay up to 2 days early ! I give Branch a 10/10 .

Branch app Jack Cunningham had a solution to our cash problem in the restaurant and we're excited to roll out at each of our restaurant concepts!