The rep was awful Jayla was awful! She cannot read and has no comprehension skills. I advised to her I haven’t logged into my account because it gave me errors due to them having wrong info I’m assuming as I’ve never set a passcode or anything. She proceeded to argue that I supposedly did and I said well there must be a breach in security and she just screenshot my email and sent it to me. Like what an absolute idiot. She shouldn’t or I guess he depending on what that person is shouldn’t be in customer service if they aren’t going to work on a solution. As soon as I get access to my account I am pulling my money out and closing it as I would never do business with such crappy people. Do better Branch. Maybe you will have more than 2 stars yikes!

Worst customer service ever Worst customer service ever. I waited for 3hours for someone to respond once she responded. She didn’t even let me explain my issue she just hang up on me saying “I can’t hear you” even thou she could hear me clearly. She did that intentionally after only being in line with me for 5secs.They don’t care about their customers.

I was clearly double charged for 3… I was clearly double charged for 3 different transactions on my account 01/04/2024 . For what I’m not sure when I only purchase the item once .. took forever to get in touch with customer service when I finally talk to a rep she made no sense at all saying they where pending transaction when clearly they say posted .. put me on hold to try to redeem her lie and came back still not making sense so I’m going to just start withdrawing my money from this when spark deposit my little check . I work to hard for my money to be getting scammed.

Have had absolutely no problem with my… Have had absolutely no problem with my direct deposit or my funds. I receive exact what I expected on time every week and I love that we have to options to control arm withdrawal limits ,❤️

Thoughts on branch and banking Branch is great be stopped deposited money in my other bank my only complaint is not all bills show up as spent right away ,but that’s probunly creditors not charging right away ? My honest opinion though is with the governments greedy power scheme of CENTRALIZED digital currency people shouldn’t be the only ones worried