Jason Lee
GBThey are criminals They are criminals . They can steal your money lock you out of your account when you call in 45 min hold time to talk to someone from India that will hang up on you and make you start over again the DMV is the four seasons compared to this criminal organization.
Kat Thornton
GBCan't get an advance on my paycheck Can't get an advance on my paycheck, because, apparently, I need approval of my 11 year employer, and I don't have any, "default advances"?! GFY! Don't expect anything different from a, "company", run by somethig with a name that sounds like, sukadik!
Sean
GBPoor Development Because of a bonus payment that arrived a few days after my regular paycheck, the Branch system used the lower bonus pay as my regular pay and lowered my advance drastically when I needed it most. Support was very helpful, however could not help me reach a resolution. The development team has a lot of work to do because your functions don't even work as they should - i.e. selecting which paychecks are the correct ones - DOES NOTHING! Undependable at the worst time.
Ian Carroll
GBThe reps I've talked to were decent… The reps I've talked to were decent enough. However, I would advise against using it. Even for Uber. It takes days to get an Email address changed and forever to even get a rep on the phone. Unfortunately, Ubers security algorithms can randomly lock you out of your instant pay accounts without being able to edit them for days at a time too. So rn I don't trust either. My only recourse is pulling my days earnings straight from a branch free ATM and depositing the cash directly into my own banks ATM.
Iesha Goodwin
GBIf I could give it 0 stars I would If I could give it 0 stars I would, I've called customer service twice to help me with trying to change my birthday or even try to see if I even added my birthdate on the account. They can't access my account unless I give them my birthdate. I give them my DOB and they can't access it because of an information mismatch. There's no way to edit it online, no way to see what it is. The website is very vague. The people are no help. They gave me a phone number to call and it immediately said that there's no customer service representatives. Needless to say that this service is a dud and Walmart should go with an alternate route