Worst banking experience Ever!!!! No customer service you can only CHAT and they end chat when they are do e talking to you. Belive is a scam they hold your money for 30 days Plus 1 business day just for a hotel deposit. And when you try to resolve it they tell you there is nothing they can do you just have to wait. They have no answers and tell you there is nothing that they can do. There is no way to escalate a situation you just get hung up on and told "I understand your frustration" Please use ANY other banking institution and tell everyone you know as well. You are better off giving your money to a random person with a coffee can. They would be more helpful.

This a sorry ass bank! This a sorry ass bank. DO NOT TRUST THIS BANK WITH YOUR MONEY. I made a mobile deposit of $43.80 then they closed my account for no reason, with no warning and kept my deposit!!

What males Varo a bad option is that… What males Varo a bad option is that the app doesn't seem to work properly. Especially Zelle. Have never gotten that someone sent me. And the cash advance feature will lower your amount to borrow for no reason. Never been late with a payment, yet the reduced my amount over 50%. And of course you get no explanation. They say they have lived chat, complete lie! You are chatting with a Bot.and one if the dumbest bots I've ever used. Getting them on the phone is not possible. It feels like you'd throwing money into an empty void and u will never see it again. The fact that you talk to anyone, makes it not worth your time

This bank needs to be stopped… This bank needs to be stopped immediately, I disputed a transaction on 1/11/24 I was at work when I noticed $360 withdrawal I have my card with me and was nowhere near atm location where funds were taking out. They sent a card after card arrived my app said dispute resolved clearly not resolved. Then if you dont pay attention every time you make a transaction more than what transaction says is coming out. Funny part is when i called for dispute i got someone now I keep calling and going into chats about funds being reimbursed I can’t get anyone on the phone let alone in Chat it frustrating and unprofessional and totally ridiculous.

Horrible customer service Horrible customer service, can't speak to a live agent to resolve an issue with them suspended my account. Going on 2 weeks now. No one will help me with this issue. I have no money and can't pay any bills. This is ridiculous