Varo is a good bank - for true online banking I have been with Varo now for over 6 years, I started with them while they were not an "official bank", but then transformed into one being backed by the FDIC, which I thought was great. They do not have the best communication practices in the industry, but I don't really need them that often, if I email them they will respond in 24-48 hours. With a good explaination, and usally will refer to their "rules" and such. I like the new feature send to anyone, I can now send Money to my husband, with out fees. I also enjoy the high interest rates on their savings account. If you are going to compare an online bank with a brick and morter bank, there really isn't a fair comparison, Varo doesn't have locations to walk into, or if they do it might only be in Utah or something like that. I do recommend them. I hate talking to people and going to the bank, so this is a really great option for me.

Horrible customer service Horrible customer service, can't speak to a live agent to resolve an issue with them suspended my account. Going on 2 weeks now. No one will help me with this issue. I have no money and can't pay any bills. This is ridiculous

rude chat reps I tried to b speak to a varo rep 3 days in a row and the que was always to full then when i finally got someone the third day he was very short with me and rude. I was chatting to update some things and start using my account again but now I don’t even want to of this is how they treat their customers.

This bank needs to be stopped… This bank needs to be stopped immediately, I disputed a transaction on 1/11/24 I was at work when I noticed $360 withdrawal I have my card with me and was nowhere near atm location where funds were taking out. They sent a card after card arrived my app said dispute resolved clearly not resolved. Then if you dont pay attention every time you make a transaction more than what transaction says is coming out. Funny part is when i called for dispute i got someone now I keep calling and going into chats about funds being reimbursed I can’t get anyone on the phone let alone in Chat it frustrating and unprofessional and totally ridiculous.

What males Varo a bad option is that… What males Varo a bad option is that the app doesn't seem to work properly. Especially Zelle. Have never gotten that someone sent me. And the cash advance feature will lower your amount to borrow for no reason. Never been late with a payment, yet the reduced my amount over 50%. And of course you get no explanation. They say they have lived chat, complete lie! You are chatting with a Bot.and one if the dumbest bots I've ever used. Getting them on the phone is not possible. It feels like you'd throwing money into an empty void and u will never see it again. The fact that you talk to anyone, makes it not worth your time