I've been waiting for my payroll funds… I've been waiting for my payroll funds to be released on a mobile check deposit I made over a week ago, even with the assistance of my employer and their issuing bank. Customer service will repeatedly send CRM response macros and templates.

I'm ok with Varo for my checking &… I'm ok with Varo for my checking & savings account but the Believe card NO. Like Chime credit Builder card they use false, confusing ways to think it's a REAL credit card. They ARE NOT! They are payday loan cards. I was not understanding that whatever I charge would be deducted as soon as my direct deposit disability hit the bank. A regular credit card you charge $200 but your payment is $40. Not so with these cards. AGAIN they are simply a payday loan card.

Completely unhelpful Received a debit card in the mail that I did not apply for. There is no way to contact customer service other than email. I tried calling several times only to constantly be dealing with an automated menu with unhelpful options and computer automated explanations. There is no phone number on the back of the debit card. This bank seems anything but legit.

$400.72 deposit into wrong account number. UPDATE: Failed to verify contact info and deposited my $400.72 into someone else's account. Giving the run around on getting transaction reversed. Accepted a direct deposit with non matching contact info. I sent them the transaction receipt and time after time they failed to find the mistake. I finally notice the 2nd digit of the account number is wrong. I call to their attention and get nothing. They know which account the money went to yet they won't dpo anything about it. I have been waiting for a direct deposit since 03/12/2024. Since the contact details did not match the bank account number - I'm not sure why the bank accepted the money. Very frustrated and keep getting "It's been escalated and you'll be contacted within 48 hours." It's been a full month now. Once I find out it's on Varo's end that the money isn't there I initially made contact on April 2nd only to be told - They would contact me 2 business days later. So I contact them this morning at the same time I initiated the query only to be told that I needed to wait until end of day. I've been waiting on this money now for a month as of tomorrow. Attempted to call back this evening bc I didn't hear from them only to get a message to call back during business hours. Tomorrow is Friday so if they don't find my money - I'm screwed! I have bills to pay and Varo need to get with it and credit my account.. IDK what I;m gonna do if I don't get funds tomorrow!!

rude chat reps I tried to b speak to a varo rep 3 days in a row and the que was always to full then when i finally got someone the third day he was very short with me and rude. I was chatting to update some things and start using my account again but now I don’t even want to of this is how they treat their customers.