Great Bank! I absolutely love Woodforest, so I have a very poor banking history, and I needed a second chance and Woodforest came to the rescue with there second chance checking. Woodforest has been beyond amazing in every way possible. Customer service has been great, my local branch is beyond phenomenal, and the mobile app is pretty great as well. I have ZERO complaints about them!

They falsely advertised that they are a community bank but they are members only Bank They claim to be a community bank but they are not. They are members only. This isn't their policy even and are denying to give change against their own policy. I have gotten change for over a year and this is the second time they have done this. The two ladies were sitting there doing nothing and one was on her personal phone, but when I had a supervisor call they refused to answer the phone despite sitting there doing nothing with no one else in line. They falsely claim to be a community bank and leaves me walking 4 miles for nothing when they had no problem serving me for a year

The bank in kannapolis N.C The bank in kannapolis N.C. and their corporate office, for lack of a better word, sucks. Yall need to train your employees better. We have been dealing with issues for the last 3 weeks and everyone gives us a different story and time frame. Then when you confront them on it they say it's corporate. You call corporate they say it's our policy. Without going into our personal business I have dealt with a few banks in my time and I have never been toyed with or been made to feel 2nd class with any of them. I am extremely dissatisfied with this bank. We are changing banks and will never return nor will I ever refer you guys. Stick with real banks who don't have a place in a Walmart supercenter, because like in the videos people of Walmart yall are trash. Not even part of BBB. And again train your employees so yall are all on the same page especially the one in Kannapolis N.C.

Worst bank I have ever dealt with Worst bank I have ever dealt with. Slow tellers, no customer service, this bank is a joke. It's unimaginable how horrible they are. Unprofessional, rinky dink, run bank. It's run by the 3 stooges..

Terrible..this bank has been holding… Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account