Very poor customer service Very poor customer service. Tellers have an attitude that they could care less if you close your account and take your business elsewhere. When I asked to speak to a manager, I was told there isn't one on site and would have them call me. After leaving my number a "market manager" called me and pretty much had the same attitude. She basically told me that her teller would never speak to me the way I reported. I am closing my account as soon as the branch opens this morning.

Went to WalMart in Lexington Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!

I have been a customer since 1981 I have been a customer since 1981! I am sooo disappointed. I have been trying to stop a payment for a car payment since January. They can't do it!!! They just keep sending the payment... they say they are stopping...charge me a stop payment fee...and the next month send the payment again...This has been going on for 4 months.... I am done with them... after 43 years!!!! Very sad......

Great customer service The location in merrillville Indiana the ladies are very friendly and give great customer service.They also make sure of anything else you might need when it comes to banking.They also have great offers and benefits will recommend to family and friends.

Transfers between checking accounts My husband and I both have checking accounts at Woodforest National Bank. We make transfers often between these two accounts. He has recently broke his phone and we were unable to make transfers. As luck would have it, I overdrew our joint account. He was able to call the bank and speak with a wonderful woman named Nicole at the lafayette, Indiana bank branch. She was able to initiate the transfer between our accounts so we were not charged overdraft fees. We've had these accounts for 15 years. I have always appreciated the fact that we are able to handle any difficult situations with these accounts easily and stress-free. Thanks Nicole you made this situation easy to deal with.