My husband and I stayed at the Extended… My husband and I stayed at the Extended Stay America we paid weekly at the desk, the last date we paid we advised we would be checking out 03/12/24. My husband and I had leased a home and we left early 03/10/24 and moved into the new home we were billed 691.86 03/16/24 even though we were no longer staying at the property, they have cameras onsite and could verify our car was not there, we did not sign the receipt nor did we give permission to use our card nothing. As soon as I saw the charge I disputed it with Extended Stay our bank Woodforest everything, I brought the receipt where we checked out and shows our last date as 03/12/24 they cancelled our debit cards and I filed a complaint with the BBB after going thru all that Woodforest did not even bother to call and ask our side of the story and did not refund us the money. What a rip off!!!!!!

I have been a customer since 1981 I have been a customer since 1981! I am sooo disappointed. I have been trying to stop a payment for a car payment since January. They can't do it!!! They just keep sending the payment... they say they are stopping...charge me a stop payment fee...and the next month send the payment again...This has been going on for 4 months.... I am done with them... after 43 years!!!! Very sad......

Went to WalMart in Lexington Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!

Would give negative stars if possible Would give negative stars if possible! I had transaction flagged as fraudulent I called to confirm transaction was legitimate and they verified all my information asked inappropriate questions and then stated women get scammed and refused that transaction with Apple Pay, venmo and cash app! transaction was to my son!

This bank in Marshall This bank in Marshall, Texas is extremely convenient and helpful. I know all of the tellers, and I have never been helped and cared about by so many people. Their service and dedication to finding creative ways to solve your problems is phenomenal.