I truly outdated bank out here at all… A truly outdated bank out here at all the H-E-B store try to promote people to open up new account. don't even have Zelle also most banks if you use ATM lease about three or four times they will give you that charge back. I have truly wasted my time opening up account changing my account for this outdated ass bank. Representative tells me I can do Western Union don't nobody do Western Union anymore. Everybody do Zelle people even have cash app cards out here and you tell me that they so cheap that y'all can get your system pub running so people taking my banking back to Chase

Very poor customer service Very poor customer service. Tellers have an attitude that they could care less if you close your account and take your business elsewhere. When I asked to speak to a manager, I was told there isn't one on site and would have them call me. After leaving my number a "market manager" called me and pretty much had the same attitude. She basically told me that her teller would never speak to me the way I reported. I am closing my account as soon as the branch opens this morning.

By far the worst bank I have ever been… By far the worst bank I have ever been associated with. They freeze your account if you conduct bill pay check even if you have a few thousand dollars in the account. They disable my online access without warning and expect you to go into a branch to have it unlocked. Horrible and useless customer service. Never again. You can’t send wires online, use Zelle or conduct any ACH payments. Just a horrible horrible experience.

I'm a new customer, soon to be former customer. I'm a new customer, and just made my 2nd visit to the HEB Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit. The deposit was less than $10,000, with just over $3000 in checks. I was the only customer in the branch, the whole hour. I was told that they needed a "manager approval" to deposit the checks. I stood there, while they made at least a half dozen calls, trying get a code, to enable them to process the deposit. Looks like opening this account has been one big waste of valuable time.

My husband and I stayed at the Extended… My husband and I stayed at the Extended Stay America we paid weekly at the desk, the last date we paid we advised we would be checking out 03/12/24. My husband and I had leased a home and we left early 03/10/24 and moved into the new home we were billed 691.86 03/16/24 even though we were no longer staying at the property, they have cameras onsite and could verify our car was not there, we did not sign the receipt nor did we give permission to use our card nothing. As soon as I saw the charge I disputed it with Extended Stay our bank Woodforest everything, I brought the receipt where we checked out and shows our last date as 03/12/24 they cancelled our debit cards and I filed a complaint with the BBB after going thru all that Woodforest did not even bother to call and ask our side of the story and did not refund us the money. What a rip off!!!!!!