Terrible..this bank has been holding… Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account

I truly outdated bank out here at all… A truly outdated bank out here at all the H-E-B store try to promote people to open up new account. don't even have Zelle also most banks if you use ATM lease about three or four times they will give you that charge back. I have truly wasted my time opening up account changing my account for this outdated ass bank. Representative tells me I can do Western Union don't nobody do Western Union anymore. Everybody do Zelle people even have cash app cards out here and you tell me that they so cheap that y'all can get your system pub running so people taking my banking back to Chase

Went to WalMart in Lexington Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!

By far the worst bank I have ever been… By far the worst bank I have ever been associated with. They freeze your account if you conduct bill pay check even if you have a few thousand dollars in the account. They disable my online access without warning and expect you to go into a branch to have it unlocked. Horrible and useless customer service. Never again. You can’t send wires online, use Zelle or conduct any ACH payments. Just a horrible horrible experience.

The bank in kannapolis N.C The bank in kannapolis N.C. and their corporate office, for lack of a better word, sucks. Yall need to train your employees better. We have been dealing with issues for the last 3 weeks and everyone gives us a different story and time frame. Then when you confront them on it they say it's corporate. You call corporate they say it's our policy. Without going into our personal business I have dealt with a few banks in my time and I have never been toyed with or been made to feel 2nd class with any of them. I am extremely dissatisfied with this bank. We are changing banks and will never return nor will I ever refer you guys. Stick with real banks who don't have a place in a Walmart supercenter, because like in the videos people of Walmart yall are trash. Not even part of BBB. And again train your employees so yall are all on the same page especially the one in Kannapolis N.C.