Terrible..this bank has been holding… Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account

Woodforest is the best bank that I have… Woodforest is the best bank that I have ever dealt with! Customer support is always very supportive and they know what they're doing. When there are funds that are to go back into my account I'll only have to wait like one day. I have been with this thing for over 10 years and I will never leave them.

Worst customer service ever Worst customer service ever. Went in to get a cashiers check and got told I have to pay a 10$ fee (never had to pay before). Even after agreeing with the fee the woman still tried to have a disagreement with me even after the matter was over. She was very unprofessional and on edge. I had to ask her if we could just proceed with the transaction. She definitely needs more training.

I have been a customer since 1981 I have been a customer since 1981! I am sooo disappointed. I have been trying to stop a payment for a car payment since January. They can't do it!!! They just keep sending the payment... they say they are stopping...charge me a stop payment fee...and the next month send the payment again...This has been going on for 4 months.... I am done with them... after 43 years!!!! Very sad......

Would give negative stars if possible Would give negative stars if possible! I had transaction flagged as fraudulent I called to confirm transaction was legitimate and they verified all my information asked inappropriate questions and then stated women get scammed and refused that transaction with Apple Pay, venmo and cash app! transaction was to my son!