Transfers between checking accounts My husband and I both have checking accounts at Woodforest National Bank. We make transfers often between these two accounts. He has recently broke his phone and we were unable to make transfers. As luck would have it, I overdrew our joint account. He was able to call the bank and speak with a wonderful woman named Nicole at the lafayette, Indiana bank branch. She was able to initiate the transfer between our accounts so we were not charged overdraft fees. We've had these accounts for 15 years. I have always appreciated the fact that we are able to handle any difficult situations with these accounts easily and stress-free. Thanks Nicole you made this situation easy to deal with.

I'm a new customer, soon to be former customer. I'm a new customer, and just made my 2nd visit to the HEB Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit. The deposit was less than $10,000, with just over $3000 in checks. I was the only customer in the branch, the whole hour. I was told that they needed a "manager approval" to deposit the checks. I stood there, while they made at least a half dozen calls, trying get a code, to enable them to process the deposit. Looks like opening this account has been one big waste of valuable time.

Great customer service The location in merrillville Indiana the ladies are very friendly and give great customer service.They also make sure of anything else you might need when it comes to banking.They also have great offers and benefits will recommend to family and friends.

Very poor customer service Very poor customer service. Tellers have an attitude that they could care less if you close your account and take your business elsewhere. When I asked to speak to a manager, I was told there isn't one on site and would have them call me. After leaving my number a "market manager" called me and pretty much had the same attitude. She basically told me that her teller would never speak to me the way I reported. I am closing my account as soon as the branch opens this morning.

Terrible..this bank has been holding… Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account