The M1 new updates to the app causes a… The M1 new updates to the MY M1+ app cause a credit card double charge. When I request a refund, customer service says M1's policy is to hold the credit balance to offset future bills. If you insist on refunds, M1 will tell you that it takes more than 8 weeks and the refund will come via check. How can this be in this age of cashless transactions? A credit card refund process is simple today. Doesn't M1 understand that the customer may be cash-strapped and need the funds to pay other bills? I can only conclude that this delay tactic is to serve M1's benefit since there will be many cases like mine. Think of the millions in excess charges that will attract bank deposit interest. Shame on you M1 for putting yourself first before your customer.

Fees and Poor Customer Service The M1 interface is not my favorite. I do not find it as user friendly and conducive to financial wellness as other platforms. The customer service I experienced when trying to do a rollover was extremely challenging and I was redirected to many different people. IN total I called 4 different times about the same issue and had to re-iterate the problem over and over. I felt stuck in the middle between two different banks that had two different methods of doing the same thing. Very frustrating. Be wary of unneccesary fees.

Probably the worst investing app… Probably the worst investing app created. Don't bother downloading. Connecting and transferring from a bank is new impossible as it always fails and you have to contact M1 just to remove an old bank. Its an ordeal that should never have to be dealt with for a customer. Sign up elsewhere.

Good but needs work on the transfer rules Good, but nor great. The rules for smart transfers need work so they don’t contradict the minimum cash one can allocate before investing in the invest accounts. Right now, this cash allocation overrides the smart transfer rules. It needs to be turned off entirely when the rules are in effect.

Could use some improvements - Would be nice to be able to buy any company irregardless of volume trade. - Should give investors more access to buy more OTC and foreign stocks. - Need to allow investors to search stocks and ETF's by country/region - Should provide financial statements to user's and allow them to customize charts (Comparing stock price to past earnings, P/FCF, etc) - Get rid of the trade windows or get rid of the minimum balance in an account to trade in either morning/afternoon if you're paying for M1 plus. At least look at total balance.