The first horizon located on s church st Burlington NC 27215 The first horizon located on s. Church in Burlington has become a place where I don't want to go. The manager doesn't even try to hide her disgust and impatience when I enter the bank. I go often due to costly mistakes on my part due to many facets of decling health. The atmosphere there is tense and I believe they, the employees, under the guidance of the manager, have already using sarcasm and whispering as a form of communication. Is this the way your company wants to be represented. Due to this judgemental attitude I no longer, first, never want to step foot in the door again and I'll change to a credit union or another customer friendly and patient bank. I so regret joining first horizon. I never have much money, period. But being treated with disrespect , money should not be a factor.

I had one of the worst banking… I had one of the worst banking experiences ever! I came in with a personal check. I tried to cash it and the teller immediately started questioning me about my out of state ID. He called the manager and things got progressively worse! Andrea "the manager "took my check and said she refused to cash it it she couldn't reach my boss. She didn't give me any explanation. I ended up going into her office and demanded my check! Terrible customer service!!!

Better than Bank of America.not hard to… Better than Bank of America.not hard to do. But still just an average bank. The branch I use has one really great person. And one really terrible person. And the rest are all robots. Wish I could do 2.5 Average. Average.

WORSE BANK IN GEORGIA This is the worse bank ever and they should not be in business. I had my address updated with an agent over the phone last week, but she misspelled my street name. I called on yesterday to have the typo fixed in the address and they kept telling me I had to go inside of a bank. Then they told me to call the branch manager Mrs. Gibson to fix the issue which was insane. After I literally had to argue with several agents one of the agents by the name of Mrs. Carruthers cancelled my online banking. Then she put a security block on my account for NO REASON. So I emailed Mrs. Gibson and she responded that all of my accounts are being terminated. All of this is behind one of their incompetent, ignorant customer services reps DOING THEIR JOB WRONG! I wasn't given an explanation to why my accounts was being terminated and they did this maliciously behind me complaining about their employees. Mrs. Gibson should be fired from this location and could careless about customers at this bank. The customer service rep Mrs. Carruthers need to be fired for mishandling my account and putting a block on my account for no reason. Everytime you call client services all of the reps sound like they are sleep, they microphones aren't working, they lazy, don't want to help you, are unprofessional, and you have to repeat yourself a million times since none of them CAN COMPREHEND!

Not good Not good. Customer service is non-existent. This company acquired iberia bank, and ruined everything. Their mobile apps are a joke, basic HTML wrapped in sloppy iOS container to make it work on the app store. Can't say anything good about the experience, moving to Chase. On top of all that, a week after they purchased Iberia, they announced some other company is now acquiring them.