I wanted to transfer more than my… I wanted to transfer more than my limit. I didn't realize there were limits! Xoom took my €900 in a few minutes but it took a week to get my money back. They asked for more ID documents, but what I sent wasn’t acceptable, so I cancelled the transaction. It’s all automatic, even my communication was met with robotic replies. I guess I am too old for this impersonal world. Very disillusioned. I’ll stick with a bank transfer in future. Pay Pal is great but don’t Xoom in to the financial iCloud.

Terrible experience in changing name of… Terrible experience in changing name of beneficiary and customer service. Contact info has automated service no one is there to help and support. I have sent an email for help 28 hrs - no response. DO NOT USE XOOM.

An honest review An honest review: I spent about 3.5 hours on different calls with Xoom today, every person I spoke to was calm and had good service which kept me calm. However, my transaction was cancelled after I sent through bank statements, passport documents and pay slips (I do hope they do not store this data on their servers or share with third parties). On every call I was promised the solution was resolved and every time this was inaccurate as I had to go through verification and compliance x4. Just now I spoke with Ron and he confirmed after passing verification and compliance 3x that I can no longer use their service. The hilarious part is that my occupation is a senior cyber security Head for a global brand but yet still I didn't pass security. I am at a loss for words, if you have other options or means to send money please use them. Avoid Xoom at all costs.

ONE STAR is TOO much! ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.

I send money to Colombia through xoom I send money to Colombia through xoom, not only they discount a lot of money for each "Peso" (300 pesos for each dolar) which makes it very very pricy but also sometimes it takes a long time to send the money or not send it at all, when you call the agents they always blame the "associated Banks". Good luck trying to get the money back fast!!!!