Customer Service is very poor. Look for other options, Xoom has the worst customer service ever. Sent my friend in South Africa money over a week ago and it was supposed to be deposited in their account on the 7th of Feb 2024. 6 days later it hasn’t been, and i haven’t received any notification why it’s being delayed. Have tried 1000 times calling them but ehhh, sent them an email, as of yet no reply also:( . Only if someone had told me from the beginning…

AVOID Attemped to make my 1st transfer today. £100 from a UK card to a UK bank. Firstly I didn't know I had to download an Xoom app (I tried through PayPal initially) , then I uploaded a document as proof. Still waiting, zero response or indication document has been received and what is even happening. Now in panic mode as I can't afford to lose this money! It's shocking with the poor reviews that this company is allowed to operate. Avoid and money transfers via this site!

I simply wanted to transfer some money… I simply wanted to transfer some money to a relative, who lives in the same country as I do. Little did I know I'd there'd be an unspecified delay caused by inexplicable security checks. With no help from their 'helpdesk', I eventually cancelled the transfer, thinking I could send the money more quickly by a bicycle courier. Two days later neither my relative nor I have access to my money. Xoom is sitting on it while they process my cancellation. Really, AVOID using this company.

An honest review An honest review: I spent about 3.5 hours on different calls with Xoom today, every person I spoke to was calm and had good service which kept me calm. However, my transaction was cancelled after I sent through bank statements, passport documents and pay slips (I do hope they do not store this data on their servers or share with third parties). On every call I was promised the solution was resolved and every time this was inaccurate as I had to go through verification and compliance x4. Just now I spoke with Ron and he confirmed after passing verification and compliance 3x that I can no longer use their service. The hilarious part is that my occupation is a senior cyber security Head for a global brand but yet still I didn't pass security. I am at a loss for words, if you have other options or means to send money please use them. Avoid Xoom at all costs.

A great service for quick funds… A great service for quick funds transfer I came across! When no payment method worked Xoom helped me to quickly get funds into my account within a few minutes. Good Service !