A great service for quick funds… A great service for quick funds transfer I came across! When no payment method worked Xoom helped me to quickly get funds into my account within a few minutes. Good Service !

Customer Service is very poor. Look for other options, Xoom has the worst customer service ever. Sent my friend in South Africa money over a week ago and it was supposed to be deposited in their account on the 7th of Feb 2024. 6 days later it hasn’t been, and i haven’t received any notification why it’s being delayed. Have tried 1000 times calling them but ehhh, sent them an email, as of yet no reply also:( . Only if someone had told me from the beginning…

Excellent! Try it out with a small amount first. After looking at the reviews for another company (that offers a slightly better rate), I came to check out those of Xoom.com for comparison. I was appalled by the abundance of 1-star reviews for Xoom, so I wrote mine. I have used Xoom for over three years and found their service exemplary! Some (or many) people have had disappointing experiences. But apparently, those with positive experiences don't bother with writing reviews. I typically transfer money from the USA to India. In over 90% of the cases, the transfer was completed within 15 minutes and has never taken more than four hours. The tracking process is transparent. Also, the recipient and I receive an SMS when the process is completed. I am pleased. I found another company with better exchange rates. But I don't want to risk moving away from Xoom.

Highly unreliable Highly unreliable: sometimes transfers are made in hours/minutes, sometimes days go by with no action and just template/standard responses from support that the transfer is on schedule and on the way. How a service can be so poorly run is beyond me. Xoom mentions that the transfers are carried out by a "partner", and I have come to assume that means that the actual work has been outsourced to some low-income country with less than skilled staff. If possible, avoid this service.

Xoom providing wrong addresses and places that do not exist Xoom's website is presenting options that don't work and Costa Rica's addresses that don't exist. I tried for a full week talking to customer representatives and posting my complain in the website and they didn't solve my problem and neither corrected their false information in their website.