Do not transfer money with Xoom Do not transfer money with Xoom, they will lock it in their system and ask you for a bunch of useless information then give no timeframe on when you will receive it. They are thiefs withholding peoples money without justification.

Slow, unfriendly and buggy It took me 3 days with a lot of frustration and many "verification failures" before I decided to switch to a different money tranfer service. I was on the phone with Xoom 2 times and finally they could only tell me that my account was not authorized to transfer money. After that I tried with Wise and was able to do the same transfer in 30 minutes. Will never use Xoom anymore...

Sending money to Jamaica Sending money to Jamaica. Lots of extra security checks involving a call to pst timezone. In the end they cancelled the transaction, couldn't verify the recipient. This was a cash collection, they never asked for passport number. Waste of time. Nothing like PayPal standard of service.

An honest review An honest review: I spent about 3.5 hours on different calls with Xoom today, every person I spoke to was calm and had good service which kept me calm. However, my transaction was cancelled after I sent through bank statements, passport documents and pay slips (I do hope they do not store this data on their servers or share with third parties). On every call I was promised the solution was resolved and every time this was inaccurate as I had to go through verification and compliance x4. Just now I spoke with Ron and he confirmed after passing verification and compliance 3x that I can no longer use their service. The hilarious part is that my occupation is a senior cyber security Head for a global brand but yet still I didn't pass security. I am at a loss for words, if you have other options or means to send money please use them. Avoid Xoom at all costs.

I simply wanted to transfer some money… I simply wanted to transfer some money to a relative, who lives in the same country as I do. Little did I know I'd there'd be an unspecified delay caused by inexplicable security checks. With no help from their 'helpdesk', I eventually cancelled the transfer, thinking I could send the money more quickly by a bicycle courier. Two days later neither my relative nor I have access to my money. Xoom is sitting on it while they process my cancellation. Really, AVOID using this company.