HORRIBLE EXPERIENCE I had $1200 taken from my account on 6/21. A joint check was deposited about a day before. I called on 6/22, they explained and told me a copy check was issued and sent to me within 5 business days. Confirmed my shipping address. 5 business days pass by...nothing. called on 6/30, they told me there is a delay in the USPS mail and it could be 7-10 business days confirmed my address again. 10 business days pass by NOTHING. called again on 7/6, got the call escalated to Irene, I asked for the check to be sent to a branch near me. I expressed my frustration to Irene she did not care, finally gave me an extension, and told me to call on Thursday,7/8, so we can 3-way call the bank because it should be there on Friday 7/9. Called no answer, left VM, no callback. Called their CS line, the guy told me the notes said I need to wait until Monday 7/12 and that it should be there no later than that. Monday no call from the branch as I'm desperately waiting. Called today Tuesday 7/13, to find out the branch has the check since Saturday and called me that day?! no, they did not. Why would I not answer or call back as I'm waiting for this $1200 check?? The lady I spoke to did not care as she was "just the messenger". So extremely upset over this situation. This company could care less

I have a hard time believing that this… I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.

I have a checking account and a loan… I have a checking account and a loan with Golden1. The loan is set up for auto payment from my checking account. The first payment was scheduled for August but they took the money for the loan in July and when they did that it caused an over draft fee. Anything a bank can do to rip you off they will do it just like your government.

Golden 1 customer service Literally called bc my card was declined and nobody informed me that my card was declined or CLOSED my account was closed because of a 40$- fee i had to pay off which was fine but still what the f--k? Nobody told me shi so when i called this old man on the phone was being rude and pathetic i didn't like his adittude one bit he wasn't helpful at all. The worse came to worse he lied and said i can open up reopen my account but then after i ask to reclarify so i can make sure it is still the right info that i need.. and i can still get the help that i NEED he wants to say oh no you can't reopen ur bank u have to go in and get a new card Golden 1 please get better CS!

Great People / Website Updates I have had nothing be great experiences with the branch's and customer service calls I had with them. The drawbacks I have with them is the mobile banking system being very outdated. the website is great but when you get to mobile banking it is very clunky.