Great alternative to BoA Great, but could be better. I really like the G1, is far better than BoA, but some fees like overdraft are kind lame, compared to Chime and Yotta

Recently got a car loan thru Golden… Recently got a car loan thru Golden One. However I have not been able to link to my Fidelity accounts in order to make a payment. Called Fidelity who told me the routing number is being rejected. Called Golden One and no one there seems to know anything about how ETF works. Then tried the reverse and link from G1 to Fidelity. Was able to validate the link via test deposits - but when I try to transfer funds it gives an error. They really don't want me to be able to make a payment! Never had this issue dealing with Patelco for my other car loan. My biggest complaint is the lack of support, knowledge at the G1 end.

Great People / Website Updates I have had nothing be great experiences with the branch's and customer service calls I had with them. The drawbacks I have with them is the mobile banking system being very outdated. the website is great but when you get to mobile banking it is very clunky.

My auto loan is set to be paid in full… My auto loan is set to be paid in full this month on February 20, 2023. My balance is less than my payment. Not only will the regular total amount be withdrawn and applied to the less-than balance, but I also could not remove future payments without going into a bank branch and canceling the payments. Upon going into the branch, I was met with a less-than-competent bank employee. This employee had no idea how to fill out the cancelation document and when to make the document effective. She asked ME! This was not a reassuring experience and I will be closing all Golden One accounts as soon as my car title is received.

I can't understand why someone would… I can't understand why someone would choose to bank here unless it is super convenient. The incompetency level of some of their staff is breathtaking, which Golden One doesn't seem concerned about. I can't recommend this bank.