HORRIBLE EXPERIENCE I had $1200 taken from my account on 6/21. A joint check was deposited about a day before. I called on 6/22, they explained and told me a copy check was issued and sent to me within 5 business days. Confirmed my shipping address. 5 business days pass by...nothing. called on 6/30, they told me there is a delay in the USPS mail and it could be 7-10 business days confirmed my address again. 10 business days pass by NOTHING. called again on 7/6, got the call escalated to Irene, I asked for the check to be sent to a branch near me. I expressed my frustration to Irene she did not care, finally gave me an extension, and told me to call on Thursday,7/8, so we can 3-way call the bank because it should be there on Friday 7/9. Called no answer, left VM, no callback. Called their CS line, the guy told me the notes said I need to wait until Monday 7/12 and that it should be there no later than that. Monday no call from the branch as I'm desperately waiting. Called today Tuesday 7/13, to find out the branch has the check since Saturday and called me that day?! no, they did not. Why would I not answer or call back as I'm waiting for this $1200 check?? The lady I spoke to did not care as she was "just the messenger". So extremely upset over this situation. This company could care less

Great alternative to BoA Great, but could be better. I really like the G1, is far better than BoA, but some fees like overdraft are kind lame, compared to Chime and Yotta

Disloyal Golden One will deny you a loan no matter how long you have been with them or how good your credit is. They are not loyal to their customers. We never once caused them to lose money, we did have a few credit issues a long time ago because of an illness but credit is great now. Being a customer for over 30 years has no bearing. Just unbelievable, do yourself a favor and pick a Credit Union that actually cares about its own customers. Had no problem getting a loan elsewhere.

My auto loan is set to be paid in full… My auto loan is set to be paid in full this month on February 20, 2023. My balance is less than my payment. Not only will the regular total amount be withdrawn and applied to the less-than balance, but I also could not remove future payments without going into a bank branch and canceling the payments. Upon going into the branch, I was met with a less-than-competent bank employee. This employee had no idea how to fill out the cancelation document and when to make the document effective. She asked ME! This was not a reassuring experience and I will be closing all Golden One accounts as soon as my car title is received.

Golden 1 customer service Literally called bc my card was declined and nobody informed me that my card was declined or CLOSED my account was closed because of a 40$- fee i had to pay off which was fine but still what the f--k? Nobody told me shi so when i called this old man on the phone was being rude and pathetic i didn't like his adittude one bit he wasn't helpful at all. The worse came to worse he lied and said i can open up reopen my account but then after i ask to reclarify so i can make sure it is still the right info that i need.. and i can still get the help that i NEED he wants to say oh no you can't reopen ur bank u have to go in and get a new card Golden 1 please get better CS!