Golden 1 customer service Literally called bc my card was declined and nobody informed me that my card was declined or CLOSED my account was closed because of a 40$- fee i had to pay off which was fine but still what the f--k? Nobody told me shi so when i called this old man on the phone was being rude and pathetic i didn't like his adittude one bit he wasn't helpful at all. The worse came to worse he lied and said i can open up reopen my account but then after i ask to reclarify so i can make sure it is still the right info that i need.. and i can still get the help that i NEED he wants to say oh no you can't reopen ur bank u have to go in and get a new card Golden 1 please get better CS!

Always helpful always innovative Always helpful always innovative. All of my accounts are through them for good reason. The tellers on Average are Amazing and know their stuff. I don't have any reason to move on after 19 years of their good works. Best Bank for me and my families needs.

They say this is one of the best They say this is one of the best? I don’t think so. They closed the only one in San Mateo. Now with gas prices up going up. I have to drive 40 minutes to deposit.THIS IS BULLSHITcrap

Golden 1 is ridiculous and so am I for… Golden 1 is ridiculous and so am I for wanting to stay with them. Anyway, I already have a checking and savings account. I tried to open up another checking account, I was denied and told I was in the checks system (lies). I tried to open up a savings account and was told I closed out another account with a negative balance on August 10th (lies). So, in order to clear this all up, I have to go to the branch ( INCONVENIENCE). Really...I've been getting direct deposit there for over 15 years from one of my employers soooo, if I owed anything, it would show up in my active account. The reps couldn't answer that, why go to the branch when I'm always told they have to call Sacramento, or I have to call for complicated issues? When I had fraud, the branch told me I had to call Sacramento. The branch has the same incompetent staffs that told me I could not add beneficiaries at the branch, I had to go online. When I asked the reps in Sacramento, I was told I should've been able to do it in the branch. Good thing I have several accounts elsewhere, this last incident confirmed my real savings needs to go to my other banks and credit unions for safeguarding. Thanks for making it clear G1!!!

Disappointed Disappointed - (Shaw/41n Fresno Branch) Opened acct, 3 weeks later accessed it w/my card just to get a balance & it gave me $20 which made me not have enough to pay my rent. Waited til Monday to deposit it back into my account & report the issue in which they shrugged it off. A couple days later I received a letter not only was I overdrawn but I also owed a fee for being overdrawn. I went down to the branch & they explained that someone deposited a check into my account when the bank realized it was erroneously deposited into the wrong account they and the bank that issued the check requested it be extracted from my account. So in essence it was extracted twice making my account go negative. They stated they would correct it but I would need to pay the fee first I told them your CRAZY this whole thing was the banks error and went back/forth w/her on the issue. Finally they said they would take care of that as well. After everything was complete I went to the teller to close my account out. I reported it & they contacted me in regards to what happened & stated, “That would not happen at our bigger branch”. No apology, just they wanted me stay with them & bank at the main/bigger branch. I told them there crazy both banks are related I will NEVER bank here & I will be warning others. In a little over 3-weeks not only did they turn my life upside down but they were reluctant to fix the issue and wanted me to pay fees on their errors. I’d give 0 stars but your not allowed in here to do less than 1. CRAZY experience, DONT bank here. YOU’VE BEEN WARNED.