This company is still a complete joke!!! Don't EVER use them!!! Ever since I received a follow up from an unknown named person from Ava on 8/26. No updates or anything has been resolved with my account with this company. As this should be a simple fix, they tend to drag and ignore all issues that should already have been fixed a looooong time ago. Again, if you are looking for desired wallet. I would highly recommend staying away as they have no customer service support and don't resolve any issues in a timely basis. So far its been over one year since this issue still hasn't been resolved. Very terrible customer service!

Investing money in their CPRX token was a mistake Invested money in their CPRX token. It wasn't much, but it was a substantial amount considering my income. They locked the token for trading for more than a year. In the end I was not able to withdraw it to a new wallet due to their minimum withdrawal policy + network fee. I tried to contact support to ask if there was anyway I can pay for the remainder of the network fee which wasn't much at all but they ignored that question and again informed me about their minimum requirement policy. I asked them to clarify and they said if I didn't meet the minimum that the funds were considered lost. Rug pull!

Slow and looping answering on client relationship The service offered seems good and is quick...except on client requests... they spend days to understand simple questions ..mainly because differente people treat the same case and you have to explain and re-explain same thing over days. They also requests you info not warned previously for withdrawals.... By the moment it's not a bad platform but need improve to reach Nexo or Youhodler, but doen't seem the classical scam.

Really poor customer service I have participated in their Black Friday CPRX giveaway. Did everything as supposed to, but have not received any rewards. The main issue is that the customer service is not responding whilst this is the second time it has happened. Really not sure whether I should keep my account open with this company... EDIT: After being contacted on this website, the person responded to an incorrect support number and never replied back. It has now been 19 days since the creation of the ticket regarding my issue.

Do not use this platform Do not use this platform They have taken all of my funds, in spite of email communication directly with Bill customer service just go in a loop saying to download the App again which is not possible. I suspect we may see legal action if not jail time for Bill in future as a result of unlawful practices I have escalated this to the Financial Authorities in the UK