Eccount Money Closing Down Important information about your Eccount Money Card Dear Cardholder, Following a review of the Eccount Money Prepaid Visa Card, we have made the difficult decision to close the programme. Today, we are officially giving 2 months’ notice to customers who are currently using their prepaid cards, to terminate the programme and the card. Prior to this date you can continue to use your card to spend the remaining funds you hold on your card. We are today providing you 10 working days’ notice, for the avoidance of doubt, 7th April 2022, after which time we will no longer be accepting further funds to your card and functionality within your online account such as viewing your balance will no longer be available. You will continue to be able to view your balance at an ATM. What does this mean? On 24th May 2022 we will be formally closing the Eccount Money Prepaid Visa Card and customers will no longer be able to use their Eccount card.

After they froze my account still £800… After they froze my account still £800 of my careers allowance went into my account. They did not refund it to HRMC and they can’t send me the money since they didn’t got refund!!! Keep redirecting me to Giblartar company they are also not responding!!! I want my money back!!!

Missing money can't log in I can no longer log into the banking app b They have took my benefit I have tried calling emailing them no one is getting back to me looks like they have stole my money

Have been with eccount for about 4… Have been with eccount for about 4 years. Initially a pretty reliable service, but transfers in and out becoming increasingly slow. The last person I spoke to there was incredibly unhelpful. Currently waiting over a week for a payment out to arrive. Their helpline is down due to the pandemic and they don't reply to emails. I will be contacting the Ombudsman.

I have had several issues with them in… I have had several issues with them in the past despite having been with them for several years now. I am still waiting for my wages which should have been paid in a week ago and yet no response from them whatsoever. Terrible customer service, you can no longer get through to them via phone despite dialing all the options on the operator and even waiting on hold for more than 20 minutes. I emailed them two days ago and yesterday again and still no reply...this is awful. For someone who pays a handling fee every month what am I getting in return? No mobile banking, no immediate transfers and no customer service!