The worst customer service experience… The worst customer service experience I’ve ever had. My father died six months ago and we’re STILL dealing with PNC’s IRA division. The whole division is incompetent. For some reason it takes mail about THREE weeks to get from Pittsburgh to Northeast Ohio. They don’t use metered mail so who knows when it is actually mailed out. The IRA division will accept emailed, scanned documents but they will NOT send anything via email. We’ve moved our accounts to another bank. You should too.

Mixed Overall experience, not just a recent visit: They are just OK. I haven't had the very negative experiences of some, but (1) their website is poor: difficult to find information; often glitches. (2) their Money Market account paid next to 0% interest in these high rate times, until I presented them evidence of what competitors offer. Even then, it only lasts 6-12 months, at which point I will need to request a rate check again.

THIEVES AND LIARS… Was lied to by mortgage sales team to get business. Then condo team missed a contractual deadline and denied a loan. It wasn't my fault, lost my earnest money and they just told me they aren't at fault. Billion dollar a year company can't give a few thousand dollars back to a customer after their sales people lied. SCUM

Give you the run around and lie Convenient locations but different customer service agents tell you different answers. Spoke with 3 people over the last week of when I should receive my debit card I ordered last Tuesday. The first person said it should only take 5-7 days, the second said 7-10 days and the third said 5-7 days or 7-10 days. But if you look on Google it says 5-7 days. So extremely inconsistent answers to the same, simple question. The second and third customer service agent also tried putting the blame on the post office. But it is PNC's fault for not putting tracking on a debit card being sent through the postal service. The postal service has enough issues but sending a small envelope from the corporate office in either cinncinnati or Cleveland where they process the debit card to just outside of Pittsburgh takes up to 10 days? That's entirely not on the postal service, because you can receive a postal package from California in less then 10 days. That is 100% the responsibility of PNC for sending a debit card that way and giving customers inconsistent answers of how long it should take. Absolutely absurd and disgusting for a debit card to take up to 10 days to be delivered.

The waiting for help was awful The waiting for help was awful and after waiting an hour I couldn’t get an appointment to open up an account for two weeks later so I took my business the same day to FNB and opened up an account right away with no waiting or appointment that day… PNC also wanted to charge me 95.00 dollars to cash a check that they issued… I never will try to do business with PNC again.